Question about HP Photosmart C6180 All-In-One InkJet Printer

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Ink system failure on hp 6288 photosmart - HP Photosmart C6180 All-In-One InkJet Printer

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  • tarandeepbag Dec 24, 2008

    Pl help i have ink system faiure

  • tarandeepbag Dec 25, 2008

    no error code only ink system failure on contrl panel

  • Fallis Dec 26, 2008

    MY printer also shows ink system failure and indicates yellow cartridge is empty even though I have replaced it 3 times with new ones. HP tech support could not help after spending 2 hrs!!! on phone. Won't print since system states yellow cart. is empty. HELP!!! Out of warranty but only 1.5 yers. old.

  • ncowles Feb 25, 2009

    error code 0xc05d1381

  • Glenn Rogers
    Glenn Rogers May 11, 2010

    Do you have an error code?

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The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it. Press and hold the ?*? key. Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? Press and release in sequence the "1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says ?System Configuration Menu?. Press and release the ?OK? button. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, Press and release the ?OK? button. Display should say ?Hardware failure status: Clear. Press OK to clear?. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. The Printer will start the ?ONE TIME INK INITIALIZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

Posted on Sep 29, 2009

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