Question about Logitech QuickCam for Notebooks Deluxe

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Logitech QuickCam Deluxe video won't work

Hi, Its my fathers webcam brought for xmas so we can chat. We tried it last night and his microphone works perfectly but I can't see him on the video over skype. I just get a grey screen. He can see himself though but then gets a message saying that the webcam isn't working with skype or skype can't access the webcam or something similar and he needs to shut everything using the camera down and then restart. He has tried that but it didn't work - to his knowledge nothing else is using the webcam. Can you help please?

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Send thhis to him so he can check his Audio & Video settings.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 12, 2009

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