My ViviCam 4345 was working fine without problems for the first few weeks after I bought it then it just refused to extend the lens. It powers up, with a red light, shows image of vivitar logo, as usual, then overlays a 'Lens Error' message and shuts down. Tried new batteries and removing memory card. Hasn't been dropped or got wet that I know of.
I have had the same problem too, have you got ALL the equipment still in a box, because if so (if you have had the camera less than a year) u can report to the vivitar contact thing because that's what i had to do write back
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First i would let you know that the Brand Vivitar is one of low quality cameras, it's sad but it's true.
Now regarding the issue that you have with the lens, you probably drop it because this the only way to have the lens stuck. but anyway, to repair it it will cost you more than a new one. and again i suggest to buy a branded camera like Canon,Sony,Nikon,Panasonic ... these are top quality cameras and you will not have any problem for life except if you drop it ;)
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.
Selecting the "format" option in the menu will wipe off your images. basically it reformats the memory card.
I would get a card reader, if you havent done so already. I worked with a student today & for some reason we couldn't transfer images from his camera directly to computer via usb + we were getting some error messages when trying to do so.
So, I ended up taking his memory card out & used a memory card reader to transfer the images to 'puter and it worked fine.
I have the same camera, but not the error message. My lens occasionally will get "stuck" out. I have found that removing the battery for a few minutes then re-installing it will "reset" the camera and the lens will retract when the power button is pressed. This "fix" does not always work.
A call to Vivitar only results in the suggestion that you send it in for repair.
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
I banged mine around several times and tried to force the retractable lens in and out. Neither of these things worked. I finally thought "what the heck it's broken anyway" and used a bobby pin to try to force the outer lens cover off. After applying just slight pressure it unjambed the lens cover and it works fine now.