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Step by step information at the link below. Brother Fax T96 The F/T
Mode is used to allow the fax machine and the telephones to share the
same telephone line. When a call comes in, the fax machine and all
extension telephones on that line will ring according to the number of
rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call
and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the
telephone line. If someone is sending a fax automatically , the sending
fax machine will transmit a fax tone (a series of beeps every 3
If your fax machine hears these tones, it will receive the fax.
If the fax machine does not hear any fax tones, it assumes it is a
telephone (voice) call and will begin ringing the F/T ring tones (double
ring) for the length of time you selected for the F/T Ring Time. These
tones will only ring on the fax machine's handset (extension or external
phones will not ring). At the end of the F/T ring time the fax machine
will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
If you answer the call before the fax machine(during the ring delay
period) and determine it is a fax, you can transfer the fax to the fax
machine for receiving.
If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91
for New Zealand (remote activation code) on the telephone keypad, wait
to hear the fax machine turn on (chirping sounds) and then hang up.
If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the FaxStart or Start/Copy key on the control panel of the fax machine and then hang up the handset.
If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.
If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.
The following is a cut from Plantronics web site. I hope it helps, It's just possible you have missed a setting, such as the mute switch.
The CS50 has both transmit (how you are heard) and Receive (how you hear) controls on the unit itself.
The Master Transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.
The Master Receive setting is on the back of the base (below the picture of the microphone) there is a 1234 switch 1 being the highest setting and 4 being the lowest setting. You can fine tune this setting by using the volume control on the headset itself. This is the rocker volume wheel on the back of the headset (opposite of the microphone).
The headset volume control also doubles as a mute switch if you press it in, instead of rocking it back and forth.
There are also configuration settings on the left hand side of the base. This is a dark grey dial with a 1234 on it. There are notches to the right of this dial. Whatever number is lined up with the notches it what setting you are on. This needs to be set to the clearest setting.
There is a silver button on the headset itself which is your “Talk button”. This is what you press to use the headset and or transfer the call from the headset back to the hand receiver.
There is also a switch on the right hand side of the base which is your the IntelliStand feature.
When the CS50 is used in conjunction with the HL10 handset lifer you can enable the IntelliStand feature.
The IntelliStand feature senses when the headset has been removed or placed into the CS50 base unit which automatically activates the Handset Lifter and enabling headset/handset mode to answer or end the call.
There is a switch towards the bottom on the right side of the base unit that will switch the IntelliStand feature On and Off.
This is a known promblem with the treo phones. If you had a wired headset plugged in to your phone then removed it. The phone thinks the headset is still plugged in. Try putting headset back in phone and removing it. You may need to do this a couple of times. If it still doesn't solve the problem make sure your bluetooth on the phone is turned off. If problem still exists you may have to contact your carrier for replacement.
The first 2 answers sound relay dumb but always start at the beginning when diagnosing a problem.
1: make sure you're not placing your thumb over the Mic (located at the bottom, front of the device).
2: make sure Mute is not turned on, if it is tap it to turn it off.
3: if your using handsfree mode try picking the phone up and using it normally.
There's no Mic volume control in the standard Matchbox based GUI but some 3rd party software does include volume adjustments so take a look at your settings in any control apps you have installed.
lastly see if you get the same problem using a headset, you have not said if you are using the phone normally, with a headset/BlueTooth headset or in handsfree mode.
Post back if non of this helps.