Question about LeapFrog Custom Learning Case

Open Question

Leapfrog Didj erases "bitz"

Every time we log on to Leapfrog Connect, it erases all of the bitz (points earned) from my son's Didj, and doesn't add them to his online total, either. They just disappear....
I know it's a new item, but any thoughts?

Posted by on

  • 13 more comments 
  • ramerckson Dec 28, 2008

    my daughter had over 200 bitz and we wanted to see if she could get a new mood for jetpack heros and it said 0 bitz. please let me know if anyone gets a fix for this. i haven't tried contacting customer support as yet but if anyone has any solutions I would love to know. ramerckson@aol.com

  • Anonymous Dec 29, 2008

    Erases my son's bitz when I connect, too. Didn't spend them. They're just gone. I haven't created a parent's account yet, though. Could that have anything to do with it? It doesn't seem like it should.

  • frankbritt Dec 30, 2008

    Same problem with my nephews... Extremely irritating. The oldest had 250 bitz and was so excited about upgrading his mods... Very long face when all his accumulate bits were wiped out. His games are not appearing under his profile either...

    any info appreciated.

    frankbritt@gmail.com

  • Anonymous Dec 31, 2008

    ya mon, same thing here.

  • nanacabin Dec 31, 2008

    ya mon, same problem here! my son had over 300 and he connected it to our computer and it just disappeared.

  • Anonymous Jan 02, 2009

    same problem

  • tarlyn Jan 02, 2009

    I have the same problem and now with a "Forced Update" this morning it has now wiped out all my son's badges and level info so he has to start all his games from scratch.....just erased the entire memory.




  • Anonymous Jan 03, 2009

    same bitz problem here - also we as parents are supposed to be able to track the learning with the learning path and there is no recognition that the games have ever been connected to the computer. I called the number but hung up when it said to anticipate a 20 minute wait.

  • Anonymous Jan 04, 2009

    We have the same problem with both my sons DIDJs, but now they won't earn any bitz at all, even if they accumulate the points they need to earn bitz the total is always 0, we have tried reseting the devices, erasing profiles, etc.. when we erase the profiles it seems to work for a short while and then 0 again. What is wrong with this thing?.



  • Anonymous Jan 04, 2009

    Connected the Didj to my laptop but all is does is stay in the Download in Progress screen and Do not Disconnect.



    Any suggestions?



    Thank you.



    Mike S.

  • Anonymous Jan 28, 2009

    We also lose bitz when we connect. The main bitz screen on didj said 100 but when we connected to website we had 0. JP Heroes says we have 100 bitz but the total doesn't show up on either the didj bitz total in the menu or online.

  • Anonymous Mar 09, 2009

    Same thing here. Second time we've tried this.

  • SuzanneW1 Mar 22, 2009

    Twice we have lost earned bitz from the didj when we connect to Leapfrog's website.

  • cschafer1 Apr 18, 2009

    Same problem...135 bitz earned but went to download them and they are gone!

  • aortiz264 Apr 22, 2009

    same my daughter earned 500 on the Nancy Drew not only did we not get the BItz it had not recognized that she had played the game at all.

×

2 Suggested Answers

  • 2 Answers

SOURCE: My son's leapfrog didj will

This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.

Posted on May 04, 2009

  • 1 Answer

SOURCE: I have a problem with Leapster Explorer. After

You have to keep clicking the arrow underneath the message. Each time your child plays, you earn 60 tokens or whatever. You have to click through all of those messages until you can play. It's confusing, because all of the messages or the same, but keep clicking that right arrow and eventually you'll be done!

Posted on Nov 14, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hi there I need 2 tune up my didj






Follow these steps To reset the Didj to factory settings and solve your problem:




1) Launch LeapFrog Connect





2) On your computer keyboard, press "Ctrl + Shift + R"



(on a Mac "Command + Shift + R").





This should bring up a window that says "Connect the device you would like to reset"





3) Connect the Didj and turn it on




4) Follow the on screen messaging to reset the Didj



5) Eject the Didj when the reset is complete





6) Recreate the profile on the Didj and then turn it off





7) Close and then open LeapFrog Connect



8) Connect the Didj and turn it on





9) You may be prompted the Didj needs an update. Accept this update





10) Get your parents to sign into the parent account and link a footprint to the current profile.



Mar 04, 2011 | LeapFrog Custom Learning Didj Racing -...

1 Answer

My diji needs a tune up


click "eject" on the leapfrog connect application to safely disconnect

Jan 10, 2011 | LeapFrog Custom Learning Didj Racing -...

5 Answers

My didj screen says your didj needs a tune up


just connect it on the Leapfrog application then that would be it tune msg. will just disappear!

Oct 24, 2009 | LeapFrog Custom Learning Case

2 Answers

Didj needs a tuneup! Bet when I plugged it in to the computer with usb it installed on the computer but the Didj never goes off downloading in progress. Ive tried on two diffrent computers and cant figure...


I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.


Charlie

Jan 19, 2009 | LeapFrog Custom Learning Didj Racing -...

2 Answers

Didj will turn on but Warning screen is just frozen.


I had the same problem. What you need to do is open the Leapfrog connect and then plug your DIDJ into the computer. You also need to plug it in with the AC adapter as this takes time and the first time I tried the batteries died. So plug it in or put new batteries in it. Now just leave it sit plugged into your computer with the Leapfrog connect program open. It took mine almost 2 hours just sitting on the white Warning screen then if finally connected and updated the software and is now working fine. Hope this helps.

Jan 18, 2009 | LeapFrog Custom Learning Didj Racing -...

1 Answer

Can not get a game to play


I just got the Sonic game to play again. Unfortunately, I had to reset the Didj--i.e., erase all the contents, including "Jet Pack Heroes" and my son's profile. Basically, I had to reset it to factory settings.

So all the stuff we worked on is lost, but at least he can play Sonic.

I got the instructions here:
http://community.leapfrog.com/blog-entry/Bad-Christmas-Presents/Didj-Needs-Tune/580000606

And here are the instructions:

"Launch LeapFrog Connect
  1. Press the "Ctrl + Shift + R" keys on the keyboard
  2. A window will open that will say "connect the device you would like to reset"
  3. Connect the Didj and turn it on
  4. This will reset the Didj to the factory settings"
It didn't work exactly like this, but that's the command you want to use to reset it when connected to the computer via USB. You'll know when it's resetting--it takes a good 5-10 minutes and very clearly tells you that you're resetting.

Hope this helps!

Jan 16, 2009 | LeapFrog Custom Learning Case

8 Answers

Problem with didj


QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Dec 27, 2008 | LeapFrog Custom Learning Case

2 Answers

New Didj keeps shutting down


We were having the same problem; my son (an we) were getting very frustrated! I finally tried to reboot the game and it seems to have worked. Take a paperclip and bend it; place the point in the small circular opening in the back of the game (there is two arrows next to the opening). We just did this and my son played past the point where it would shut down. The manual said that doing this would erase all of the memory...this didn't seem to happen.

Hope this helps!

Dec 26, 2008 | LeapFrog Custom Learning Gaming System

Not finding what you are looking for?
LeapFrog Custom Learning Case Logo

Related Topics:

426 people viewed this question

Ask a Question

Usually answered in minutes!

Top LeapFrog Educational Toys Experts

Iron
Iron

Level 3 Expert

3018 Answers

Kjetil Balstad

Level 2 Expert

35 Answers

GI Consulting

Level 1 Expert

73 Answers

Are you a LeapFrog Educational Toy Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...