Question about Dell 924 All-in-One InkJet Printer

1 Answer

Communication Errors with DELL AIO 926

I am having issues with my printer having a communication error with my computer. Whenever I try to print or scan from the computer, the error "Communication not Available" comes up on the computer screen.

I have removed & installed the drivers many times, I have reloaded the USB drivers many times an run the DELL patch from their website many times, all with the same result. The drivers I have been using are both from the DELL website and from the original CD, both with the same result. I have also turned off my firewall temporarily, still with no luck.

Last night I spent 4 hours on the phone with DELL, and all they did was exactly what I have already done.

Is it the printer, my computer or is it something on my computer OS that is blocking the printer?

I am running Vista Home Premium on a DELL computer.

Posted by on

  • Trevor Smith Jan 26, 2009

    I have found that it is Trend PCCillin that is causing the prblem. After spending many hours on the phone with DELL, they advised me to remove PCCillin temporarily. This I did and the printer worked straight away. I then spent many hours on the phone with Trend Micro techs and they cant fix it either. I now hav McAfee installed and there are no problems.

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  • 81 Answers

Well just try another cable for the connection between the printer & the computer... your can also check print spooler service under the services of the system....

Posted on Jan 26, 2009

3 Suggested Answers

  • 1 Answer

SOURCE: Communication Error DELL 926 AIO Printer

Found on another forum. For 926 this worked great.
1. Go to Control Panel - Printers : Delete 926 printer
2. Go to Control Panel - Programs and Features : Uninstall All Dell 926 related software. There should be 3 programs. (When prompted to restart, respond to wait.
3. Rename Folder C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32x86 to W32X86OLD
4. Now restart your computer
5. Reinstall 926 Software.
This worked terrific for me.

Posted on Feb 05, 2009

  • 7 Answers

SOURCE: Communication Error DELL 926 AIO Printer

Follow these steps in order to resolve the issue:
Stop the Print Spooler Service: 1) Click Start. 2) Type ‘cmd’ in the Start Search box.Search results should appear. 3) Right-click on ‘cmd’ in the search results, and select Run as Administrator.The command window will appear.4) Type ‘net stop spooler’ into the command window and press <ENTER>.The Print Spooler service should now be stopped.
Delete the Printer Drivers: .
1) Click Start.
2) In the Start Search box, type ‘C:WindowsSystem32SpoolDriversw32x86’ and press <ENTER>.
3) Delete all the files and folders in this directory.
NOTE: If the folder will not delete, rename folder to w32x86.old.
Remove the Dell printer software:
1) Click Start.
2) Click Control Panel.
3) Click Programs.
4) Click Programs and Features.
5) Click the software related to the attached Dell printer to highlight it.
6) Click Uninstall/Change.
7) Follow through the prompts in order to remove the software.
8) Restart the computer.
At this point, the user should install the latest printer software from http://support.dell.com and be able to print successfully.

Posted on Dec 24, 2008

john_yap
  • 51 Answers

SOURCE: printer aio 926 communication error

hi aweintra,

you can do the following steps:

1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software, then unplug the usb cable of the printer.

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

Optional***
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
HKLM\System\CurrentControlSet\Control\Print\Monitors
HKLM\System\CurrentControlSet001\Control\Print\Monitors
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
*****
7.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Printers

HKLM\System\CurrentControlSet001\Control\Print\Printers

8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver
just send me an update if the issue won't be fixed. have a great day.

Posted on Oct 19, 2009

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    hi aweintra,

    you can do the following steps:

    1.Check if the firewall is blocking any printer services

    2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

    3.Disable all the firewalls

    4.Uninstall the printer driver and software, then unplug the usb cable of the printer.

    5.Delete any items under the ff keys:
    HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

    HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

    HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

    HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

    Optional***
    6.Delete any non default items under the ff keys:
    Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
    HKLM\System\CurrentControlSet\Control\Print\Monitors
    HKLM\System\CurrentControlSet001\Control\Print\Monitors
    Default items are as follows:
    AppleTalk Printing Devices
    BJ Language Monitor
    Local Port
    PJL Language Monitor
    Standard TCP/IP Port
    USB Monitor
    Windows NT FAx Monitor
    *****
    7.Delete any items under the ff keys:
    HKLM\System\CurrentControlSet\Control\Print\Printers

    HKLM\System\CurrentControlSet001\Control\Print\Printers

    8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
    Ensure there are no documents in queue.

    Disconnect printer’s USB cable.

    Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

    From the start search box type spool and press .

    The spool folder located at c:\windows\system32\spool opens.

    Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

    Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

    9.Restart the computer.

    10.Check th services status

    Start-Run- Type Services.msc and Click on Open

    You will see long list of services

    You need to make sure following 4 Services are set to Automatically start

    Remote Procedure Call RPC
    Remote Procedure Call RPC Locater
    LexBce Server
    Print Spooler

    11.Reinstall the latest printer driver
    just send me an update if the issue won't be fixed. have a great day.

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    1. Go to Control Panel - Printers : Delete 926 printer
    2. Go to Control Panel - Programs and Features : Uninstall All Dell 926 related software. There should be 3 programs. (When prompted to restart, respond to wait.
    3. Rename Folder C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32x86 to W32X86OLD
    4. Now restart your computer
    5. Reinstall 926 Software.
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    Follow these steps in order to resolve the issue:
    Stop the Print Spooler Service: 1) Click Start. 2) Type ‘cmd’ in the Start Search box.Search results should appear. 3) Right-click on ‘cmd’ in the search results, and select Run as Administrator.The command window will appear.4) Type ‘net stop spooler’ into the command window and press <ENTER>.The Print Spooler service should now be stopped.
    Delete the Printer Drivers: .
    1) Click Start.
    2) In the Start Search box, type ‘C:WindowsSystem32SpoolDriversw32x86’ and press <ENTER>.
    3) Delete all the files and folders in this directory.
    NOTE: If the folder will not delete, rename folder to w32x86.old.
    Remove the Dell printer software:
    1) Click Start.
    2) Click Control Panel.
    3) Click Programs.
    4) Click Programs and Features.
    5) Click the software related to the attached Dell printer to highlight it.
    6) Click Uninstall/Change.
    7) Follow through the prompts in order to remove the software.
    8) Restart the computer.
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