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Charmglow Electric Fireplace ***NO HEAT** just lights up, HELP :(

I have a charmglow electric fireplace all switches light up but no heat and fake flames do not work. ideas?its on a dedicated circuit and bulbs are all good. all switches work as well. i`m guessing circuit board. where can i get that from? no owners manual

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  • OCTOBER14 Jan 01, 2009

    DITTO. IT WAS WORKING WELL. THIRTY MINUTES LATER, ONLY THE GLOW OF THE "AMBERS" WAS NOTED. HELP!

  • duessel Jan 04, 2009

    fan and "flames" run, but no heat.

    How can we fix it. (charmglow product)

    who do we call, where do we go?

  • cindyharr Jan 10, 2009

    I have the same problem, lights work, fan and heat doesn't. Was working fine one minute, next no heat.

  • rlemay Jan 15, 2009

    I posted this somewhere here on this site (I don't know my way around very well) - My flame action does not work. I have searched and searched for a manual, directions, anything on the net, and have found nothing. Does anyone know who the manufacturer is? Maybe they have a website with info...

  • wyler06 Jan 17, 2009

    I have the same problem too

  • brett0412 Jan 17, 2009

    I have the same problem. The lights turn on, but there is no heat and there is no flame. I have only had the fireplace for a year.

  • juliecollins Feb 22, 2009

    charmglow electric fireplace lights up but will not heat nor do flames come on. where do I start??

  • a2lawnmaster Mar 03, 2009

    Same problem. We bought it that way and never thought it was supposed to work. It was discounted.

    K

  • Anonymous Mar 06, 2009

    No heat. Everything else is working. The heat will come on for about 2 minutes then goes cold.

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9 Answers

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Take the fan power switch apart and clean the 2 point contacts. Also clean the 4 male studs that the wires plug into. That should solve the problem.

Posted on Feb 13, 2010

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I have a Charmglow Electric Fire Place. Every time I turn the heat on, it stays on for about one minute then no heat. Will not turn on again. Could you explain what the proble could be? Who could I call for services? tjsagedy@optonline.net - 732-830-5725

Posted on Dec 05, 2009

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Http://www.racelectricfireplace.com/docs/Insert_Instruction_Manual.pdf

This is manufactured by Home Depot The customer service number is on the back 800-890-4076.

Posted on Jan 24, 2009

  • joecranesr Mar 14, 2011

    I have a charmglow electric heater model HBL-155 DLP/M20 item# 16496 the blower motor set fire thank god i was in the room. Customer service was worthless, and the claims department was wouse good luck

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Charmglow electric heater flames would light up but no heat, I called the 1 800 890-4076 thats posted and the customer service rep. was very rude and very very nasty!!!!!! Thank God her supervisor overheard the conversation and gave me a different number!

Posted on Dec 15, 2009

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My problem was lights but the heater would come on for 30 seconds then shut down. I found a loose wire on the electric motor assembly for the blower fan. I had disassembled the complete before I found the loose terminal. It only required some soldering. Works fine now.

Posted on Sep 20, 2009

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Make sure heater is unplug. now take back cover of heater off. now the silver cover has 5 screws housing the heater and fan for heater. remove this cover. check make sure there is not a wire come unplug from unit. if it has plug it back put silver cover back and then back cover. problem should be solved./ if not its a bad relay switch. I'm a female/ so anyone can fix it with a lil common sense.

Posted on Jan 27, 2011

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Try this....the original invention name
for the electric fireplace is called:

a heatilator...
here's a website that has all parts
for the electric fireplace
aka as the HEATILATOR INVENTION.

good luck!
http://www.thefind.com/qq-heatilator-parts

the site carries all parts for electric
fireplaces...and are very helpful
if you have questions.

Posted on Jan 21, 2011

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Mine is starting to smoke and smells like plastic is burning. I took off the back panel and found a burning piece of plastic where all the hard wiring goes into the main heater itself. I'm very upset about this and thankfully we were all home at the time. I would hate to think what would happen if my teens had been home alone.

Posted on Feb 11, 2010

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We had the same problem except the fireplace shorted out and caught fire. (thank god we were home). After fighting for about 2 months we did recieve a replacement insert. It has been a year and now its getting very very hot.

Posted on Nov 24, 2009

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