I'm sorry mate but you have to send it off to microsoft co. i know it is tough to get rid of your exbox but they will do it under warent if it is still on it, or they will charge you about $120. it sounds like your lazer has pooed its self, causing a diaphram recreation shock to the tray causing in it not opening... if you reaally want step by step instruction of how to open it and fix it i will do that for you but that will void your warrenty, though it will fix it, and i will gice you some names of places were you can get the parts.
enjoy gaming, domo
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Hello, well rather than type out and try to explain the whole process, i will direct you to here and here. So much easier to "see" it than "read" it. The first link is for a tray that won't open. The second link is if the system actually says that it's reading the disk and the displays "tray open" message error. Both are common and very annoying. I have fixed many using both methods. If anyone is unfamiliar with how to open your xbox 360, you can watch how here. I hope this helps.
The main problem might be a big problem with the disk tray. There might be an faulty wire that has lost connection and if your disk wont event turn on, there might be a problem with the power supply that supplies the cd tray. If the disk opens and closes but doesnt read and wont say tray is in and keeps saying open tray, there might be a small fracture on some of the wires or there is something wrong with the motherboard of the xbox 360. The best way is to buy the warrenty now and send it to the xbox 360.