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Hello....sounds like there may be a problem with the audio portion of the Ipod dock....If the unit is still under warranty...I would return it...But first...I would try another Ipod because all Ipods may not be compatible with your system..Is there a way you can try a different Ipod?...If so...I would start there....Let me know.....I hope this was helpful.....PEACE.....
If it is a different model iPod then it is likely the Bose dock does not support the newer model. Quite often changes such as from iPhone 3 to iPhone 4, Bose had to release a new dock. The speakers and music will still always work, but the support will be limited for charging. Unfortunately you will not be able to fix this, other than upgrade the dock, or go back to your old ipod.
I just had this exact problem. I'm using an ipod mini. I solved it by docking the ipod firmly at the angle the dock is at and have the ipod at an angle, not flat. I put the plastic and rubber adapter for the mini as instructed and also placed the rubber adapter for the nano upside down to keep the ipod propped at an angle. (Also can use something similar to keep ipod propped up at an angle) Took a while when I first used to figure out how the dock worked. The dock is a little weird how it is hinged to go from an angle to flat. Nothing in the instructions about this. By putting the ipod flat it would still have a connection to charge and play but the power shuts off every 10 minutes. I spent a whole night having it shut off every 10 minutes. This drives me crazy when systems have features like that which always seems to cause more problems (just my humble opinion) By having the ipod at an angle I'm currently just now having it run an hour and 20 minutes and counting with no shut offs,(fingers crossed) but so far so good. Saw on the internet that if the ipod is not connected firmly the system has an auto shut down. I think the ipod's weight propped at an angle keeps the connection firm. Also some said they want to see the ipod display, there you go!!!! This seems to be working so far for me, may be worth a try...I was about to return mine but I love the sound so I'm keeping mine now!!!! Works fine. Happy camper again. Please reply if this works for anyone it worked for me.
if you bought it on warrenty, they you can go back and get a knew one for free. I
If not, go to a local best buy store and ask if they have just docks. bring your ipod/mp3 with you so you know what size to get.