Question about Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft. Front-Loading Washer

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F11 and f dl errors

Seems to stop cycle at 12 mins (before spin cycle ) reset comp and you can run spin cycle ... this machine has been nothing but trouble this is 5th problem...had other washers that went years without a service call!

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  • Handyman7 Dec 26, 2008

    My wife says it is 20 minutes or so, but it does pretty much the same thing. Stops right before rinse, push the "cancel" or reset button, and it will continue.

    Whirlpool, Duet Ht Washer. Any help is appreciated. Thank you.


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I hope that you have a serivce contract or something on this unit you need a main control board f11 means that there is communication error between the 2 computer boards the fdl means that there is is door lock problem. But that is incorrect that is how you know which board has the problem the door lock is controlled by the main computer board. it's just playing tricks on you I have tried changing the door lock with those codes and it did nothing. that board tends to be alittle pricey .good luck.

Posted on Jan 11, 2009

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2 Answers

We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

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Teecee, F11 is a communication error between the main board and the motor control board. The main board is on top and the motor control board is behind the lower panel. Sometimes the harness to these boards become loose causing this error. You would have to get at them and reseat the connections. F dl has to do with the door lock mechanism. You might of just had the door open when you reset the machine. To get at the main board on top you have to remove the 3 screws in back for the top. It will then slide back and off. To get at the motor control board, you will have to remove the bottom panel. The board will be in the back. Catriver..post back.

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