Question about Xerox DocuColor 3535 Copier

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Printer shows paper jam I clear all paper the problem is still there

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  • oooimstuck May 11, 2010

    What code does it say on the machine, and where is it telling you to clear on the UI display?

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First start by power off the device and unplugging it from the wall. Leave unplugged for about 1 min. and then power back on. If the error is still there, look at the switch, sensor, or actuator in the directed area. Look for a small piece of paper, paper dust covering sensor or an actuator or switch out of place. Clean or reposition as need. Listen to the device, does it try to feed the paper? If it tries to feed the paper but does not clean the feed roller / tires with rubber restorer or a high alcohol cleaner. If this does not work you are looking at a clutch or motor problem. The worst case would be a board.


Posted on Jan 05, 2009

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