At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
I had a paper jam with my HP 952C. I removed the rear access pane
After I removed the rear access panel, cleared the paper jam, replaced the rear access panel, restarted the PC...now the printer will not reset and print. Both the power(green) and the paper (center yellow) lights are flashing. Also the ink carriage does not travel left and right. seems something is stuck or hungup. help
Had a paper jam, but as I cleared it, somehow I dislodged a thin piece of what looks like and acetate strip. It's about 15 inches long (width of the inside of the printer) and 1/4" wide. Now the cartidges will not move back and forth. The strip looks undamaged and think I could replace it if I knew where it went. Can't figure out where it came from. Need to see the insides or schematic of the HP DeskJect 952c. Can anyone help?
Babs from Dallas
Had a paper jam, but as I cleared it, somehow I dislodged a thin piece of what looks like and acetate strip. It's about 15 inches long (width of the inside of the printer) and 1/4" wide. Now the cartidges will not move back and forth. The strip looks undamaged and think I could replace it if I knew where it went. Can't figure out where it came from. Need to see the insides or schematic of the HP DeskJect 952c. Can anyone help?
Babs from Dallas
You can't post conmments that contain an email address.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Here is a solution for paper jam issues in your HP printer. There are eight solutions to solve this problem.
·Turn the printer off and then on again.
·Clear the jam from the rear of the printer.
·Clear the paper jam from the paper trays.
·Remove the paper jam from the carriage path.
·Clean the rollers.
·Clear the paper jam from the automatic document feeder.
·Perform a power reset.
·Service the printer.
To Turn the printer off and then on again:
·First you have to Press the Power button off.
·And then wait for 60 seconds.
·Again to press the power button on the printer.
·Load Letter or A4, unused, plain white paper into the printer input tray.
·On the printer control panel, to touch the Right Arrow to display the second navigation screen.
·Now select the Setup icon.
·Select the Down Arrow to click the Reports.
·Now touch the Printer Status Report. The self-test report prints.
If you have any issues to resolve your paper jam issues in your HP Printer call this toll free number +1-800-836-3987 or visit our blog oj6830.
Follow these steps to clear the jam from the product.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
print mechanism.
Remove any loose paperDo not pull jammed paperStep two: Clear the jam from the rear of the All-in-One
Follow these steps to clear the paper jam from the rear of the product.
CAUTION:
Never pull jammed paper from the front of the product. Pulling paper
from inside the front cover can cause mechanical damage to the product.
Always access and clear
paper jams through the rear access door.
With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
Press in the tab on the rear access door to release the door.
Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
CAUTION:
Make
sure to remove any bits of torn paper from the rollers inside the
product. If any torn pieces of paper remain inside the product, more
jams are likely to occur.
Figure 2: Check the product for bits of torn paper
While
you have the rear access door removed, check the rollers with your
fingers. Rollers should roll freely and feel springy. If rollers are
missing or do not turn freely, buy a replacement rear access door.
Click here to order a replacement part from HP
.
Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One CAUTION:
Carefully
remove bits of torn or jammed paper from the front of the product. If
you pull too hard on jammed paper, you might damage the print mechanism.
Make sure that you disconnect the power cord from the rear of the product.
Open the cartridge access door.
Figure 3: Open the cartridge door
Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
CAUTION:
If
the paper tears when you remove it from the rollers, check the rollers
for torn pieces of paper that might remain inside the product. If pieces
of paper remain in the product, more paper jams might occur.
Close the cartridge access door.
Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
make sure you don't have any small pieces of paper stuck in the printer
Paper jams can be real or false. The unit may
report a paper jam when there is not any jammed paper, however, the solution to
a real paper jam or a false paper jam is the same.
WARNING:
Jammed paper must be removed using the rear access door
and the power cord must be disconnected or a carriage jam or mechanical damage
may occur. Do notremove jammed paper from the front
of the unit.
Turn off the HP product and turn it so the back of
the unit faces you.
Disconnect the power cord from the back of the
all-in-one. The power cord must be disconnected to allow the paper feed
rollers to turn freely.
Locate and open the rear access door by pressing in
on the left side tab and then pulling the door toward you.
Figure 1: Removing the rear access
door
Inspect the pressure rollers on the rear access
door and verify that they are clean and turn freely. Clean the rollers if needed
with a soft towel lightly moistened with water. If the rollers do not turn
freely, replace the rear access door.
Inspect the pressure rollers on the rear access
door and verify that they are clean and turn freely. Clean the rollers if needed
with a soft towel lightly moistened with water. If the rollers do not turn
freely, replace the rear access door. Click How to buy on this page to
order replacement parts.
From the rear access door opening, remove the
jammed paper.
Remove the remaining paper from the paper supply
tray. Discard any paper that is damaged or crumpled and then re-stack and reload
the paper into the paper supply tray.
Reinstall the rear access door.
Reconnect the power cord to the unit and turn the
unit on.
If a carriage stall occurs after clearing the paper
jam, resolve the carriage stall.
If paper is jammed internally, you may need to remove the rear access door to clear the problem.
1) Press power to turn off the printer 2) Follow manual to remove rear access door 3) Remove the jammed paper or any little bits that might interfere with the paper path. 4) Replace rear access door. 5) Power on
Thanks for using FixYa. Perform the steps below in order to solve this incidence:
Disconnect the power cord or power supply adaptor from the rear of the HP All-in-One product.
Remove the paper pack remaining in the input tray.
WARNING - Do not try to remove the jammed paper sheet yet. Trying to clear a paper jam from the front of the device can damage the print mechanism. Always clear paper jams through the rear access door.
Open the rear access door or the two-sided printing accessory.
Gently pull the jammed paper sheet out of the rollers.
If the paper tore when it was being removed from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If not all the pieces of paper are removed from the device, paper jams are likely to occur again later.
Replace the rear access door or the two-sided printing accessory.
Normal
0
false
false
false
MicrosoftInternetExplorer4
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
Paper jams are was very common on HP printer model. Here are few instructions on how to clear the paper jam on
your printer.
How
to Clear a Paper Jam on an HP Inkjet Printer1.Disconnect the power cord from the back of the
printer before you begin. With the power disconnected, you will protect
yourself from being shocked. This is an important step when you are fixing any
type of electronic device. 2.Move your printer so that you'll have access the back
panel. Unhinge the back access panel of the printer. 3.Look for paper through the opened back panel. Remove
any paper you find jammed. 4.Close the back access panel. Make sure that it
latches into place and looks the same way it did before you opened it. 5.Open the front or top access panel. This is the panel
you use to access ink cartridges. If the carriage that holds the ink cartridges
moves, then you forgot to unplug the printer. Go back and do that now. Look for
paper that may be jammed in this area of the printer. 6.Remove any paper you find jammed here. There will be
resistance from the paper feeder, so pull slowly or the paper will rip and
create a more serious problem. 7.Close the front access panel. Make sure that it
latches back into place. 8.Plug the printer in and attempt to print again. If
you can print successfully, you have removed the paper jam.
Follow these steps to clear paper jam Clearing paper jams Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same. CAUTION: Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do notremove jammed paper from the front of the unit.
Turn off the HP product and turn it around so the back of the unit faces you.
Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door
Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
From the rear access door opening, remove the jammed paper.
Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Reinstall the rear access door.
Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams The following information will help prevent paper jams from occurring:
Never use paper that is torn or wrinkled.
If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
Solution
Use the following instructions to clear a paper jam from the HP All-in-One.
Press in the tab on the rear clean-out door to remove the door.
CAUTION:
Clearing a paper jam from the top or front of the HP All-in-One can damage the print mechanism. Whenever possible, access and clear paper jams through the rear clean-out door.
Figure 1: Pressing the tab and opening the rear clean-out door
Gently pull the paper out of the rollers.
CAUTION:
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the HP All-in-One. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are might occur.
Replace the rear clean-out door and gently push it forward until it snaps into place.
On the HP All-in-One control panel, press OK to continue the current job.
NOTE:
If the paper is still jammed, see the onscreen Troubleshooting Help that came with the HP Image Zone software.
If the jam occurs again, check to make sure the paper type in the printer matches the paper type set in the printer driver properties
Step two: Clear the jam from the rear of the All-in-One
Follow these steps to clear the paper jam from the rear of the product.
) to turn on the product.
Solution one: Press the resume button 
).
Inspect the pressure rollers on the rear access
door and verify that they are clean and turn freely. Clean the rollers if needed
with a soft towel lightly moistened with water. If the rollers do not turn
freely, replace the rear access door.
Had a paper jam, but as I cleared it, somehow I dislodged a thin piece of what looks like and acetate strip. It's about 15 inches long (width of the inside of the printer) and 1/4" wide. Now the cartidges will not move back and forth. The strip looks undamaged and think I could replace it if I knew where it went. Can't figure out where it came from. Need to see the insides or schematic of the HP DeskJect 952c. Can anyone help?
Babs from Dallas
×