Question about HP PSC 2410 All-In-One InkJet Printer

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Printing black squares in word.doc

I created a word.doc catalogue of 5 rows with 4 images withcaptions underneath on each row, (the size of each image is 4.9cm). For some reason several images but not all, come out as a big black square, but the text in each case was OK. Attempt 1: insert refilled HP57 colour cartridge: same result. Attempt 2: insert brand new HP57 colour cartridge: same result. In both cases the (forced) test print alignment page was 100% OK. Attempt 3: bingo: a handy work around for anyone interested, solved the immediate problem, but not the stated problem: download freeware pdf converter (primo pdf) and convert/print to computer file as katalog.pdf. This printed out OK tho. quality not as good as word.doc. Anyone know reason for black squares in word.doc?

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Re: printing black squares in word.doc

It sounds like this is an HP driver issue. HP drivers have built-in "optimizations" (that unfortunately have bugs) for things like printing photos. Different programs (word, for example) try to take advantage of these optimizations in different ways. When they work, they give superior photo printing (faster, with more accurate color). When they don't, you get black squares. This is why "converting" it to PDF worked for you -- Word printed it through the PDF driver instead of the HP printer driver, then when you printed the PDF file, that program avoided those optimizations when it sent the images to the printer. Unfortunately, the translation caused quality loss. If your goal was to print out something like a "proof-sheet" of photos, you might try the free photo organizer at It will print these for you, captions and everything, and should be able to avoid the driver issues.

Posted on Apr 11, 2007

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