Question about Mitel 9104-001-000 Power Supply SX-50 (9104001000) Power Supply

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Need to add a prefix

I have a Mitel SX-50 at my Motel and each time they add a new toll free prefix my system does not recognize it as a FREE call from the room extensions. So when the room extension tries to dial the toll free number it gives them a busy signal before they even finish dialing. Is there a way to program the system to allow these new prefixes to be accessed from the room extensions?

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First of all you must enter the program mode if you have your manual it will tell you how to do this. If not try this. press the # and on the screen should show command and a flashing number with a question mark. Enter the number 700 and press enter. this will get you in the prefixes. use the next key to scroll until you a a line with no numbers, it may take a little bit depending on how many prefixes are entered. Now then you use the arrow key to get past the first 3 digits that are flashing, enter the number 01 for non toll calls arrow over one more time enter the number to access an outside line commonly 9 then the prefix excatly how it is dialed eg.( 001 01 91800 05). Recap the 001 is what number in the list of approved prefixes. 01 is non toll call. 9 is the access number dialed form the room to get an outside line. 1800 is the first numbers dialed to call a number like 1800DIRECT. 05 is the number of digits dialed including 9. If you have any problems with this email me donnie_rawls2002 at yahoo.com. Hope this helps. I had to do this today at a local hotel and it was a bit confusing in finding the right commands and how to get there.

Posted on Jan 08, 2009

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