- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You might have to uninstall the printer restart your computer then reinstall your printer click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options plus you can troubleshoot
If you receive a "No Production Server Active" message when using QuickDisc, make sure that the Production Server status is set to Active, Processing orders in Rimage System Manager. Once the Production Server is set to this status, jobs can be processed.
1. Open Rimage System Manager.
2. Select Production Server. Production Server status information displays in the right panel, next to the Production Servericon.
3. If Production Server is paused or stopped, press the play button. Production Server starts.
If this does not fix your problem, feel free to give our support line a call @ 1-800-553-8312 (Option 2).
We at Rimage value you as a customer and are equally concerned when you are experiencing issues with your Rimage Unit. To better serve you, please call our Support Technicians at 1-800-553-8312 (Option 2) Monday through Friday 7:30 AM - 5:30 PM CST and we will be happy to further assist you.
Hook a VGA monitor, keyboard and mouse up to it. Then turn it on to see if it's booting into Windows or even into the BIOS. If it's booting into Windows, then download your autoloader firmware from Rimage.com (click the support link, then your model, download the autoloader firmware) -- then unzip it somewhere on your Rimage and use Gemini Utilities to update the firmware in the autoloader. Then restart the computer and see if you still see the same message.
The printer being recognized is tied very closely to the autoloader firmware working. Also, it helps to make sure the printer's switch is set to the position marked for Transport.