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HP LAPTOP PROBLEM

Windows was updating and the power went off! when it came back on laptop just keep saying windows has shut down to protect the computer,tried in safe mode but just comes back to the same page saying fault : STOP:0X000C1F5 (0X00000000,0X00000000,0X00000000,0X00000000

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  • pclegg Apr 03, 2009

    My HP Pavilion DV6820EA crashed while updating and now I get the following blue screen code every time I try to boot up:


    *** STOP 0X000C1F5 (0X00000000) (0X00000000) (0X00000000) (0X00000000)


    I have tried pressing F11 to boot the from the recovery partition but this does not work. I purchased the recovery disk from Best2Serve (A HP Partner) still no joy.
    I found on the microsoft website a hotfix for this problem - still not working!


    Doe's anyone know how I must install the hotfix? I burnt to CD and tried to boot with it.


    Running out of ideas.


    Any help very much appreciated!

  • Dan rogers
    Dan rogers May 11, 2010

    as far as i can tell you need to boot off the cd that came with the system. Then do a system restore or is that what you tried and it didn't work.

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  • 26 Answers

Hi there

As knotbeerdan says you may need to repair Windows.

If the laptop is Windows XP, find a Windows XP system disk (the restore disk it came with or any system disk.

Put it in the CD drive and start the laptop.

When it gives you the option, type in R to repair Windows.

It may come to C: prompt.

Type in "chkdsk". This should check the hard drive for errors.

After this restart the laptop. Hopefully Windows will run properly again

Posted on Dec 23, 2008

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