Windows was updating and the power went off! when it came back on laptop just keep saying windows has shut down to protect the computer,tried in safe mode but just comes back to the same page saying fault : STOP:0X000C1F5 (0X00000000,0X00000000,0X00000000,0X00000000
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If the system is still within warranty, I would highly suggest you check with HP support first before trying other support methods like geek squad. While they may help you, it is best to get the service from HP first to make sure the remaining warranty will not be voided. If HP tries to charge you for support or repair, then you may consider alternative support available.
As for the issue, I am suspecting it can be hard drive, video or OS related. If you can still access the BIOS, try restoring the defaults option. If you can access the Advanced Options menu by tapping F8 a few times when system restarts, select Last Known-Good configuration or Safe Mode. If both fails, you may attempt to reinstall Windows and see if that helps. Hope this can help you move forward.
This really does need looking at by a technician, and its hard to work out the exact cause from what you say, the fact it happened after the windows update restart may just be coincidence.
I'd first try videoing the laptop screen while it starts up, so you can try to pause on the message to read what it says.
otherwise you'll have to go through the normal diagnostics to see what part has gone wrong, whether it be the hard drive, the memory, or the motherboard.
Firstly let me say that some warrenties will be void if you open the equipment up, so be careful if it is in warrenty then go through them first. With no beep codes to diagnose from, I'd say everything points to a motherboard issue. But before we go with that as the issue you must ensure its not a memory or hard drive issue. First you must always make sure its off with the battery out before you touch any components such as memory or hard drives. Take all the memory out of the laptop (under one of the plastic covers on the bottom) and then try turning it on, if you get beeps now then you know it has faulty memory. If you have more than one stick of memory then try with one then the other and in different slots. Also try booting without the hard drive in, see what happens then. Finally if after all this you realise it is a motherboard issue then you'll need specialist help to fix it. Use a company that charges fairly (should be around £55+vat for a simple motherboard issue) and also ensure they operate on a no-fix no-fee and give you 3 months warranty. If you don't want to carry out these steps then use a reputable technician, like us at MCSLondon:), and they should be able to sort it our for you fairly.
remove the ram( memory) and clean with a dry cotton cloth and make sure to insert it properly and after the first display go to setup useing f2 or f10 depends on the laptop model and load the deafualts. i think this may do the job
Isolate the problem if you can by using a laptop on you Internet connection and see if it stay connected. If your PC is fully updated with the Microsoft Patches and you believe you are Virus and Malware Free... it could be the Modem from WildBlue. Since it is a Satilite system, you should have support with them to run a Diagnostic.
boot up computer and as screen starts up keep tapping F8 to go into safe mode and then go to system restore and restore to a date before the update and it should work for you ..... it may have not been a real update or it just didnt load right / larryyb
Maybe you could try the last known good configuration. When the laptop is starting up, wait until the acer screen disappears and then tap F8 on the keyboard before the windows screen comes up. You should get a black screen with some options that say safe mode. The fourth or so option on the list will be "Last Known Good Configuration". The computer should try and load windows. Hopefully that will restore the machine before the update.
If it works it would be a good idea to go to http://windowsupdate.microsoft.com/ and fully update your laptop. This will download the update manually instead of doing it with automatic updates.
1) what is the wattage of your power supply, it could be that it is not enough for when your system is running under a heavy load. Or it could just be failing fast.
2) check fans and temperature, systems will shut down to protect themselves if it gets too hot.
3) look at the mother board, are any of the capacitors leaking or bulging, if so you mother needs replacing unless you are comfortable replacing capacitors.