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Still cant work it out!!

I have a dell pc i think it has a virus, the problem is that when it turns on and u log in the minute it loads up to the desktop it freezes, i tried to download norton yesterday but i didnt get very far as it kept freezing you cant even reset the pc or press the power button because it doesnt respond.
i tried restoreing the PC by pressing F11 and ctrl on the start mode but it doesnt repond i also tried to restore the system in the system tools but that wont respond either. i would use the reboot disc but i dont have one, i have tried everything, if you have any ideas please tell me all of them!! Please help.Ernesta

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When you kill these programs make sure you don't kill any of the system processes

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U can do one thing . if u r system is infected by virus, some unknown programs are running in background. kill that process through task-manager. just check how much CPU is used by that program and f it is using more kill it. then download avast 4.8 pro from avast.com and clean it.

Posted on Dec 23, 2008

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Hope this helps. Please take a moment to rate this solution. Thanks.

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Del PC may have a virus, want to solve it myself.


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2 Answers

I have a dell pc i think it has a virus, i want to solve it my self, the problem is that when it turns on and u log in the minute it loads up to the desktop it freezes, i tried to download norton yesterday...


You can restore the computer to the factory original by using the Dell restore disk or Restore section of the HD. See owners  manual for details.     The other poption you can try is to load or start it in a more limited capasity and the go to the Windows "Restore and restore it to an earlier time. Then run the antivirus. 

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