Question about HP Photosmart R817 Digital Camera

2 Answers

Camera self- diagnostic doesn't work

I get a blue screen that says
Camera self-diagnostic
Cameria R817
Firmware: 3.00.08
Serial # (it lists it)

Press RIGHT arrow to continue.
The problem is that when I press the right arrow, nothing happens. I tried resetting the camera with a paper clip as the HP site suggested. I have power. Any ideas?

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  • CeciliaT Dec 28, 2008

    I have the exact same problem. When I press the right button, the yellow light by the menu button flashes a few times - almost like a confirmation, but nothing else happens. I LOVE this camera - I'm heart broken. I don't want a new one!

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I had this exact problem when I had not used my camera for some time. For me the solution was to take out the flash card, and turn on the camera while pressing the flash button. This allowed me to run the self diagnostic test (which were ok by the way), and then after turning the camera off and on again it worked!

Posted on Feb 22, 2009

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I did almost the exact same thing as Tulip79, but... The camera I'm using didn't have a memory card in it to begin with. I was getting no response from any LED, finally took these steps.

  1. Turned the camera off.
  2. Took a memory card from a different camera, and placed it in the broken one.
  3. Turned the camera on, pressed right several times (The card LED flashed)
  4. Turned the camera off, and took the memory card out.
  5. Turned the camera back on, and pressed right... and... it worked! :D

Posted on Apr 12, 2009

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