I accidently vacuumed a gummy bear which got stuck where the spinning brushes where and then the brushes stopped spinning and the engine made a straining noise.My husband took of the head and removed the gummy bear.Now the vacuum still works and the brushes do turn but the engine is still making a straining noise.The longer I use the vacuum the louder the noise.
I bought the D15 July 30, 2008
First see this link:
There must be something else stuck in the roller assembly. Or it wasn't mounted correct. He will have to dismount it, inspect each piece and carefully reassemble it. Make sure that the wires at the circuit board do not become loose or break.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.
The internal drive belt is worn, or the nylon bush that it runs on.
The clutch is worn out.
The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.
Brush bar not rotating - Dyson
www.dyson.co.uk/.../brush-bar-not-rotatingBrush bar not rotating. ... to ensure vacuums containing Dyson Cinetic™ science maintain constant suction. ... tested at the cleaner head.
As soon as you know its happened, stop the unit as the engine may burn out however, in our case we tipped it around, put a coat hanger into various holes on the left of the unit, into the brushes, all done gently and eventually the sock got sucked into the basket. It took some patience but it worked and we just finished the job. Lesson learned, pick up obscure items before you start. This could have been a disaster!! Thanks for the advise and encouragement! Dyson for life!
I'm sorry to hear you're having difficulty with your DC15's cleaner head. It's worth following the steps shown in the Support video attached to help check there is nothing in the cleaner head that could be jamming the brush bar, stopping it from rotating freely.
If you can't see any obstructions, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.
I'm sorry to hear you're having difficulty with your DC25. If the drive spindle of your machine has broken in use, you would need to replace the cleaner head assembly.
Please get in touch with us directly, as our experts will be able to take some further details to confirm if we're able to replace this for you under the terms of our 5-year warranty. You can reach us by emailing askdysonUS@dyson.com
Hi there, I am sorry to hear you are having difficulty with the brush bar on your DC15. It is possible that the brush bar is obstructed. Please visit: http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD for step by step instructions on how to locate and remove any blockages from your brush bar. However, if this does not resolve the problem a repair may be needed. Please contact us at 1-866-693-9766 US or 0800 298 0298 UK for further assistance. Best wishes, Jessica
Verify that the belt has not slip off. If the belt is on, remove it and verify that the motor spins when turned on. If it does, clean the belt well from any residue (I use alcohol). Also try to spin the roller with the belt off. If it doesn't spin easily, remove it and clean the sides of the roller. Some have bearing and sometimes gets clogged with hairs and dirt. After cleaning, add some oil to the side of the roller and make sure it spins freely.
Hopefully your motor is not damaged.
Try the above link or do a search in google for "Dyson DC15 parts".
Also, try searching in Ebay.
You should have no problem in locating the part.
Lastly, try calling Dyson at 866-MyDyson.