Question about Microsoft Xbox 360 Console

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Disc drive won't read any discs

I cleaned(no warranty,1 year 2week old system),drive would load a disc every now and then,sometimes it took 20 tries.Once loaded the game disc or DVD would play fine.One day stopped loading at all.I called Microsoft and they refused to sell me a new drive (Ben Q model#VAD6038,MS part #X800474-006).Microsoft wanted me to send entire console 2000 miles (I live in Canada)to be repaired.Looked into shipping fees and coupled with repair costs it would be cheaper to buy new system.So,I found a new drive of same make and model on e-bay,installed yesterday.Now console will only play DVD's,games come up with message to put disc in xbox 360 machine.Called microsoft and felt as though they gave me the run-around.My question is,did I buy a DVD only drive(with the exact same data sticker,model #s,part #s on it)or is microsoft giving me run-around or am I missing something else (unsure what 'flashing' is)???

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Go to xbox live and down load up date it may help

Posted on Dec 23, 2008

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Posted on Jan 02, 2017

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How do I fix my xbox game the xbox keeps saying unreadable disc clean with a soft cloth and restart the console.


If you get the error with just one game, but not others, unfortunately it is likely damage to the disc. If it is under warranty, or if you bought it at a return-friendly place, maybe you can get a replacement. If the system is giving you this error with several games, it is likely the disc reader in your Xbox. The Xbox 360 has a well-known issue with DVD drive failure over time. If your system is still under warranty, or sometimes even if not (because this was such a big problem for Xbox), Microsoft may repair it. Try calling them and patiently discussing it. If it is not under warranty, and you are good with repair work, try this: http://hardandsoftgaming.wordpress.com/2011/03/12/replacing-a-faulty-xbox-360-dvd-drive-firmware-flash-or-circuit-board-transplant/

Jul 25, 2014 | Video Game Consoles & Games

1 Answer

I have just bought a brand new game and it has taken about 30 attempts to even load it kept saying open tray. Has loaded updates but when i get the play game on menu it then tells me to re-boot or clean...


This is going to be a bit long -- but very detailed, so please read it carefully. There are several reasons that an xbox 360 system will have problem reading discs. The error messages also vary from unreadable disk, no message at all but the game skips, "please insert disc in a 360 console" to "open tray." There are a few reasons this may happen:

1. Bad disc. Check the back of your disc for scratches. If it looks good (or plays fine in another console), then the disc is probably fine. Also-- try more than 1 game to be sure.

2. Bad laser. The XBox 360 has a DVD drive very similar to a PC's DVD drive inside. The drive contains a bunch of parts including a few motors and gears and a laser. The laser is the part that actually reads the disc. The reality is... with all the hours and hours of gameplay, lasers do eventually wear out. The laser isn't very easy to replace, but it is replaceable. You can find any and all XBox 360 lasers at the following website:

http://store.richspsxparts.com/xb360ac.html

3. Bad DVD Drive. Sometimes other components inside of the DVD drive can become bad such as the motor that spins the disk, the motors that open the tray, etc, etc. You can get a new DVD drive to just replace everything, including the laser, in one shot but there is a catch. The XBOX 360's DVD drive is tied to the motherboard using a software lock. The easiest way to overcome this lock is to buy the exact same manufacture DVD drive that is in your system now, remove the circuit board from the old DVD drive (which contains the software key) and transfer the circuit board into the new DVD drive that you purchase. If you do this simple procedure, there is no flashing involved. The following website carries DVD drives and also provides instructions on swapping the circuit board from the old drive into the new one.

XBox 360 parts: http://store.richspsxparts.com/xb360ac.html

DVD Drive Swap Info: http://store.richspsxparts.com/imnooninxb36.html

Nov 11, 2009 | Microsoft Video Game Consoles & Games

2 Answers

PS3 wont play games but will play DVD, Blue Ray


You seem to have alot of problems with your console.

Jun 21, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When you put in disk it says please put it in a xbox 360 consol


Three things come to mind:


  1. Bad Disc (rare, but it happens)
  2. Dirty DVD laser
  3. General DVD Failure
1), it is easy to determine. Switch game discs and see if the problem persists. If it loads up one game, but refuses to load another, the problem is obviously with the non-loading game disc.

2)you can attempt (if you are electronically adept and inclined to do so) to disassemble the console and manually clean it. Look for a tutorial on this one. Do not use a general DVD laser cleaner that you can buy at nearly an store that begins in "Wal-". If you are still under warranty, call Microsoft and make them fix it - that is what a warranty is for.

3) call Microsoft. You cannot manually replace the DVD drive (as each drive is uniquely linked to the motherboard of its console), unless you painstakingly use a key injector batch program and flash a brand new drive that must be ought separately. Even if you are out of warranty, Microsoft will replace it for around $100 - this may beat you trying to do it yourself.

Jun 11, 2009 | Microsoft Xbox 360 Console

1 Answer

Ps3 wont load any games


Wow, someone who tried a lens cleaner first before asking, cool!!!
Alright, it still sounds like it might be the laser lens, but the dust is probably built up a bit more than a lens cleaner can deal with. This happens, and it sucks. But seeing as both your systems are still fairly new, they should also both still be under warranty, Contact sony and see about getting them repaired. Your only other option would be to open the cases and clean the lens' by hand with a Q-tip and some Iso Alcohol VERY CAREFULLY.

Dec 31, 2008 | Sony Playstation 3 (PS3) Console

17 Answers

Bought playstation 2 guitar hero world tour , doesn't work


Here's what I did to fix the same problem on my PS2 (Slim model # SCPH-70012). This should work for all models of PS2's. (Slim or Fat). Sony says all models can read a dual layer disc. If the fix doens't work then you need to send in your PS2 for service.

1) Start up the PS2 with no disc in it.
2) Highlight the 'Browser' menu and press the 'green triangle' button.
3) Highlight the 'Console' menu and press the 'green triangle' button.
4) Highlight the Diagnostics menu and press the 'blue X' button and select 'ON'.
5) Press the 'red O' button to back out of this menu.
6) Highlight the 'PlaystationDrive' menu and press the 'green triangle' button.
7) Highlight the 'Disc Speed' menu and press the 'blue X' button and select 'FAST'.
8) Press the 'red O' button to back out of this menu.
9) Turn off your PS2.

10) This step is optional.......I blew into the main unit to loosen any dust out of it and then carefully used my shirt to wipe across the lens at the back of the drive. I'm not sure if this mattered or not. Since I did this in conjuction with the above steps I can't say if this is needed.
11) Insert the disc and turn the PS2 back on. The diagnostics should run and automatically adjust your PS2 to play the game. I was amazed! Mine loaded right up after several previous days of nothing.

12) I checked the settings after the initial load and the Diagnostics and Drive speed reset to normal so it must be a one time run thing. My game has loaded everytime since and I haven't had to re-do the settings at all.

I hope this works for you too!!

Nov 17, 2008 | Sony PlayStation 2 (PS2) Console

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Xbox 360 malfunction


call 1-800-4myxbox see what they say, you might be under a warranty that will cover it.

Mar 28, 2008 | Microsoft Xbox 360 Console

1 Answer

Loud grinding, spinning noise with game in console.


Even if it is still playing dvds it might be the dvd-rom drive, usally it spins a game faster than a dvd. Or it could be the harddrive if it was trying to save something. try to download a demo or something to check the hard drive. 

Mar 17, 2008 | Microsoft Xbox 360 Console

2 Answers

DVD player says "no disc"


replace the player because laser lens is probably burnt out.
you can get a new player for 30 bucks at target or walmart

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1 Answer

Games not loading


Try two things:

Resetting:
Turn off your PS3, then press the 1/0 button for more than 5 seconds. Then turn it off, and back on again.

Disc Read Problems and Cleaning the BD Lens:
Try a different disc. Get a good quality DVD lens cleaning kit from a place like Game Stop. Follow the directions carefully for using the lens cleaner.

Getting support:
If this does not solve your problem, you will need to contact SONY at 1800 345 7669. I know sometimes and probably more since more and more PS3 consoles are dying, you will need to go to www.Playstation.com and leave a message through the Sony Support website. You will need your receipt and the Warranty sticker must be intact for Sony to exchange your PS3. I wish you the best of luck

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