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HELP ME PLEASE!!

I have a dell pc i think it has a virus, i want to solve it my self, the problem is that when it turns on and u log in the minute it loads up to the desktop it freezes, i tried to download norton yesterday but i didnt get very far as it kept freezing you cant even reset the pc or press the power button because it doesnt respond.
i tried restoreing the PC by pressing F11 and ctrl on the start mode but it doesnt repond i also tried to restore the system in the system tools but that wont respond either. what else can i do?
Please help.Ernesta

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If you have the cd that came with the system you might be able to boot off the cd into safe mode and from the sounds of it if you have nothin irreplaceable on the drive you might just want to format the drive and start over.

Posted on Dec 23, 2008

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