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Posted on Dec 23, 2008
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I have a panasonic KX-TD816 phone system and a KXTVS50 voice mail unit. Its been running fine for 4 years. Now when people call my main #, they get the proper outgoing message. When calling line #2, the get the "office is closed" message regardless of when they call. If they call line # 3, they hear the canned prompts that comes with the voice mail system say, "customer service menu" and then nothing. How does your service work? $$?

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  • djm9157 Dec 23, 2008

    Hi,
    I have a KX-TD816 with a KX-TVS50 and recently developed a new problem. When people call my main number, they get the correct outgoing message; either closed,or lunch break, or all lines are busy customer service announcements. However, when they call line 2 they get the outgoing message that the office is closed regardless of when they call. If they dial line three, they hear, " Custom Service menu" which is part of the prerecorded voice mail prompts. I have turned off and on again both units and their time stamps are in synch.
    Do you know what I should check or reprogram?

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Its the common problem that the settings which were made are got misalligned and that needs to rearranged again properly.if u have the manual just redo the settings or call the servicenter for further help .it just needs to be setted again thats it.

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Http://safemanuals.com/user-guide-instructions-owner-manual/PANASONIC/KX-TD816-_E click the link and download the user manual and check out for trouble shooting in the manual.and also it can be the settings needs to be reaDjusted or the unit needs servicing at proper service center to make it work.

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