Question about Samsung HT-P38 System

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Samsung HT-P38 won't play DVDs but plays CDs just fine

Eleven months after purchasing our system from Best Buy, the system stop playing DVDs. CDs play just fine. When you insert any DVD, it says "loading" but eventually fails, checks the other "slots" for discs then sayd "no disc". We got it to play for no known reason once or twice in the last few months, but no consistency. I have reviewed problems on this site from others with same issue, but none of the "solutions" applied or helped. Does anyone know how to fix this problem?

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  • Karen Nemethvargo Apr 26, 2007

    We decided to contact Samsung to see if they knew about the problem. Good news! They told us the system was still considered under warrant (we purchased in December of 2005) so they gave us an RMA # and told us to ship it back for service under the warranty. Hopefully, we should have our system back in working order in just a few weeks!

  • Anonymous May 06, 2008

    CD's play ok. DVD's play for aprx. 15 min. then "Searching for Signal" message displays & DVD no longer plays. I tried the software reset--it did not work.

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I called Samsung. They told me how to do a software reset and solve the problem
1. Take out all CDS.
2. Turn off and then on.
3. HOld down stop for 5 - seconds.

Problem Solved!

Posted on Dec 19, 2007

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