I have a Toshiba MV19j1 and I cannot get it the captioning to work. I have spoken to my cable company and of course they feel it has to do with the TV. Any ideas? (that I might not have tried?)
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Re: Cannot get closed captioning
Do you have a cable box? does your cable plug into your tv through the composite (composite is the rca looking jack usually yellow in color) or coaxial cable (the one that screws onto the post on the back).
now if its through composite and your useing the cable box. make sure the cable box has it turned on. as the signal cannot be passed through composite cable that your tv needs for closed captioning
theres 2 ways of doing it with this tv
first is now if its through coaxial cable under your menu settings it says it has cctv section where it has cc1 cc2 cc3 and text1-text3 just select cc1 and your set. its under settings.
second if you have series 2 remote there is a button that says cc right on the remote just push that button and you good to go.
both these methods can only be done if your using coax for your cable.
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If you have a cable box or satellite tv receiver connected to this television, and you are using the cable company/satellite tv company remote control the captions are not coming from your television. They are not controlled by your television or your television's remote. There is usually a hidden menu where captions can be enabled and disabled. You reach it by turning off your cable box and then immediately pressing the menu button. If your cable box/satellite tv receiver does not work this way the company can troubleshoot/walk you through removing the captions. If they cannot request to speak to a supervisor.
If this does not apply to you because you don't have a cable box or satellite tv receiver then there is usually a closed caption button on your remote control even if it is under a hidden fla or there is a closed caption option in the television's setup menu that can also be accessed with the television's remote control.
There are several possibilities here so you will need to work with me to resolve this problem. In order for Closed Captioning (CC) to work, you need to make sure the CC settings are correct on the TV, and then make sure they CC is switched on. In addition, if you are using a cable or satellite receiver box, CC also needs to be switched on for these "boxes".
It's easiest to start with the TV. Please make sure you have done the following:
1. Check the Closed Caption settings are as follows from the TV on-screen menu as follows:
a) Press the "MENU" button on the DYNEX remote b) Press the RIGHT arrow twice to highlight the "SETUP" menu c) Press the DOWN arrow once to open the "SETUP" menu d) Press the DOWN arrow twice to highlight "CLOSED CAPTION" e) Press the RIGHT arrow or the "ENTER" button once to open the CLOSED CAPTION MENU f) Make sure the Closed Caption option "CC MODE" is set to "ON". This can be changed using the UP/DOWN arrow keys to highlight "CC MODE" and using the LEFT/RIGHT arrows to switch between off and on.
The "Basic Selection" and "Advanced Selection" settings are for analogue and digital closed-captions respectively. In addition, the "Options" sub-menu can be used to change the size and style of the digital closed captions (Advanced Selection). All three of these options should eventually be set according to your personal preferences, but for the purposes of making sure it is working, I suggest you set them as follows:
Basic Selection = CC1
Advanced Selection = Service 1
These options are the basic settings which will display only the spoken dialogue of the TV program.
g) Press "EXIT" on the remote to close the menu and return to viewing mode.
2. Press the "CCD" button on your Dynex remote control. This can be found in the bottom right-hand corner of the remote. Each press of the "CCD" button will cycle the closed captions between ON and OFF. (CCD means Closed Caption Display)
3. Check the Closed Captions are displayed and then adjust the Basic and Advanced Selection options until the type and appearance of the closed captions are how you like them.
If you have done the above and still cannot get it to work, please let me know whether you are using a cable or satellite receiver and the brand/model number. I will then be able to assist you further.
The CC is provided to DISH (and all cable/satellite companies) by the network that creates the programming. Usually, live TV (like news, sports, etc) is the most jumbled because of the time it takes someone to transpose what is being spoken as it is being spoken. If this is a network that is available OTA (via antenna), verify that the issue is not happening when you are receiving the signal from somewhere other than DISH (if you cannot receive an OTA signal, try at a buddy's house that uses another cable provider). If the problem occurs via OTA or other providers, contact KIRO to have them improve their CC service. If it only happens when viewed with DISH, contact DISH, who will then resolve the issue with KIRO (usually a lag time in signal transmission from the provider).
The problem was with the Motorfolla Comcast cable box not my T.V. . I turned off my Comcast cable box, pressed menu on the remote to the cable box. This made a 16:9 ratio appear on the cable box's LED read out, and a bluish screen appear on my television. One of the options on my television was to turn on and off closed captioning. Therfore, I turned off closed captioning and the problem was solved.
You have to activate the closed caption option on your charter cable box. Power off your cable box and immediately push the menu button. A menu should appear where you can toggle captioning on/off. Good luck!
This is a problem with closed-captioning. What you are seeing is a closed captioning box with no captioning in it. Usually this is being accidentally transmitted by the cable company "head end". Just make sure your closed captioning function is completely turned off. if you are seeing it randomly, it may well be coming from your cable company. Is it just on certain channels?
I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors.
This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
2:Menu--->Setup--->TV Settings--->Closed Captions Settings
Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.
I had the same issue... here's what I did. If power off your cable box, then press the menu button, there's a selection to enable or disable Closed Captioning. This works for both HD series Motorola boxes Comcast offers, at least in the Minneapolis/St. Paul area. Hope this helps!
Some TV will not display close caption in HD mode. This is why its Grey out in HD mode. If you switch to regular input, i can bet you your close caption will not be Grey out. The problem you are having is your cable box has close caption enable. You must go into the cable box menu and turn caption off. In some box you may have to call your cable provide for assistant.