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Program won't launch

Downloaded Creator 2009 upgrade. Did a clean install and wouldn't launch.Removed it and old Roxio software and re-installed and the same problem exists.When I try to launch it comes up with a roxio logo in the centre of the screen for a few seconds and then disappears.Any help?

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  • daveashton Dec 27, 2008

    Thanks, I did upgrade over the old program and I did a full uninstall and re-install of the old version and then the new version. I have contacted customer support.



    Cheers Anyway

    DA

  • CountAudley May 25, 2009

    Did you get a solution?I have exactly the same problem.

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Did you upgrade with the old version on already? If you did then you should not be running into any problems, if you are just trying to run the upgrade on it' own or trying to run an upgrade not meant for your version of roxio then it may not work and cause conflicts. Check with roxio's website for all requirements for this upgrade, if you still hit a brick wall then contact customer service at roxio for further advice and assistance.

Posted on Dec 23, 2008

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Resolution
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ok
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did you check the system requirements before installing the app?
http://kb.roxio.com/content//kb/Creator/000199CR

for advise on how to use the app check out roxio's website or their user manual for roxio creator 2009>
http://kb.roxio.com/content//kb/Creator/000204CR

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