Question about HP Photosmart 2610 All-In-One InkJet Printer

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HP Photosmart 2710 ALL-IN-ONE is connected to my computer, which runs on Windows X (not VISTA). Printer and copier always work, but I could never get the scan to work and now I need it. It says "No scan options. You need to install or run HP sofware for this feature". Well, I have the disk that came with the 2710, but that is already installed. Please advise what to do! thanks.

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  • kitzel258 Dec 23, 2008

    Thank you, I'll try it!



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Hi kitzel258,
I was going to cut and paste from this link, but i'll just post the link, as it would be simpler to read for yourself. The person who posted in the link had the same problem:

I found it hard to follow, but it might make more sense to you seeing as you have the same problem..
Not exactly a Fixya, but the best I could do.
Hope it helps :)

Season's Greetings!

Chris (ziraffa)

Posted on Dec 23, 2008

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Go to the HP website and search for the driver, re-install it, its HP Director software and you can then scan with it. I have the same printer and had to do the same thing. the download took about half an hour on a broadband connection. You will then need to scan to a file, the images of the scan come up in the software and you manage them from there. i will tell you that the software is not user friendly. good luck.

Posted on Dec 23, 2008


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1 Answer

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