HP Photosmart 2610 All-In-One InkJet Printer
Problem for HP Photosmart 2610 All-In-One InkJet Printer

Photosmart 2710 all-in-one will not scan




By kitzel258 on Dec 23, 2008

" "
The device copies and faxes but will not scan. It says You need to nstall and run HP software for this feature. I have already installed the hardware from a disk that came with the all-in-one. What do I do now? I'm not running on vista, but on Windows X.

Many thanks.

Solution #1

posted on Dec 23, 2008
Not Rated)

rakeshpramod

Rank: Wiz  HP StaffHP Staff
Rating: 82%, 189 votes
If the software is not instaled completly then you may have to install the software first, if the software for the All-In-One is completly installed then try the bellow steps.

My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:\Drive>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:\Drive Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
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