Question about HP PAVILLION DV6841TX PC Desktop

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My computer will not communicate with the internet

I have an HP that is one year old with Vista. All of a sudden it stopped commicating with my Cable Internet. I got the Verizon internet that is a USB port. My computer won't communicate with it.

I pinged Yahoo and nothing works. Their tech guys say it is a computer problem what do you say?

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  • kolay1629 Dec 23, 2008

    I do not have a router now. I use the USB thingee and I don't need a router.

  • Peter Sturniolo
    Peter Sturniolo May 11, 2010

    Do you connect to a router? Or go straight from the PC to the Cable Modem?


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I would have to say it is a problem with your internet adapter. All i can really recommend is to uninstall the adaptor and re-install

Posted on Dec 23, 2008

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Try following the troubleshooting steps for overall dead connection here, and for USB connections between the PC and Modem here.

Posted on Dec 23, 2008

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