Question about Washing Machines
The problem (I suspect) is your lid switch. You did not list any part number that I recognize. I tried a search on the stock number you have listed and it didn't cross to anything. However, I looked up the lid switch at searspartsdirect.com and found a part number of 3949238. If you wish to go to the website to confirm, you can. Just type in your model number and look under the "Top and Cabinet" heading for item number 11.
If your washer fills normally, then either stops, or stops just before the spin cycle this is commonly attributed to a defective lid switch. A broken motor coupling is another common problem, but the washer would still drain. That's why I'm assuming this to be a lid switch problem. If I'm wrong, please post back and let me know.
In any case, the following link will epxlain how to get the outer case off to access the lid switch for replacment:
If you require further assistance, please let me know. Again, if the problem you had diagnosed is different from the one I have posted for you, please provide me with the correct information and I will gladly assist you.
Some other useful sites to check for parts also are:
All offer great service with competitive pricing. Check them all out for the best price. I hope this helps you.
Posted on Dec 23, 2008
This is fairly simple to diagnose. Since the pump mounts on the motor and it is not pumping and since it is also not spinning therefore the pump does not work either then it can only be a broken lid switch.
Use a screwdriver to remove the screws holding down the control panel,then swing it upwards. Pop the s clips in the rear and remove the lid switch disconnect. Tip the case forward and remove it.You will now be able to repair the washer! The lid must be closed for spin. The lid has a striker in it that pushes against the lidswitch arm. This switch allows for spin IF the lid is closed. The switch may have failed. Mechanically the striker may be broken or the actuator arm may be broken. here is a broken lid switch You can test the switch. If you have a meter. If not you can simply bypass this switch. In my left hand here is the lid switch male plug which I have removed from the lid switch harness. If I wanted to i could simply place a jumper between the 2 outside wires and the washer would spin. Do not leave it bypassed if you have small children or braindead brother in laws. NOTE: newer models have the screw hidden
Here is a view of the washer with the case removed.
Posted on Dec 23, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 20, 2014 | Washing Machines
Jul 20, 2014 | KitchenAid Dishwashers
Apr 02, 2013 | Kenmore 15864/15862 Top Load Washer
Mar 13, 2013 | Kenmore Washing Machines
Nov 07, 2011 | Whirlpool Duet GHW9150P Front Load Washer
Aug 05, 2011 | Kenmore HE2 Plus Front Load Washer
Apr 14, 2011 | Kenmore Washing Machines
Dec 29, 2009 | Kenmore 3.8 cu. ft. HE3 Front Load Washer
May 22, 2009 | Kenmore Washing Machines
Feb 19, 2017 | Washing Machines
406 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: