Question about Epson Stylus RX580 InkJet Photo Printer

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Epson RX580 Communication Error During Install

I attempted installation of an Epson RX580 USB printer. Everything works well until the installer directs you to plug in the USB cable. It is here that the problem begins. When you plug in the cable the normal audio tones that accompany the recognition of a USB plug n play device are replaced with what sound like a 'fatal error' audio tone - a series of 3 rapid tones. Moreover, the installer displays ' unable to find printer...make sure the printer is turned on and the cable is connected to any available port'. The installation appears to stop here. I have tried using ports on my USB hum, the front panel ports as well as the back panel ports (on the USB2.0 card) but nothing works. I've tried 4 different USB printer cables with no success. I've tried uninstalling and reinstalling the drivers, both from the install disk and from the Epson web site, with no luck. I've cleaned out the remnants of previous HP printer drivers/files.....I've cleaned the registry......I've cleaned out the spooler files... virus and spyware checks were run several times.....nothing seems to help. I've even tried deleting and reinstalling the printer. On one installation I was able to get a document to print, however successive documents stay in the print spooler - when you try and delete the documents from the spool, all but one can be deleted. When I checked the priority of the documents in the spool, they are all set to the lowest priority (ie 1) instead of the highest priority (ie 99). I don't know what's happening. I have received an Epson pop-up that stated there was a 'communication error' attempting to communicate with the printer. Can you help?? This problem first appeared after I reinstalled Windows XP Home and installed all the updates including SP3. This was necessary as a result of a 'botched' software installation. Prior to that the printer/scanner worked flawlessly. I hope someone can help me figure this out. I also plan to contact Epson tech support.
Sincerely,
Lou
Pittsburgh, Pa
lwfrank@verizon.net

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Hey...

I ran into a similar problem (okay, the same problem), and my problem turned out to be my USB cable. I was using an extender. When I ran the cable to the PC without the cable extender, my problems disappeared. If you're not using an extender, you might just try a different USB cable.

Hope that helps...

-Buzz

Posted on Jul 11, 2009

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I am guessing that you are using Windows 7. If so go to Control panel 'Hardware and Sound' Printers and select Remove a Printer. You may then unplug the printer usb connection and restart your computer. When the computer has restarted , you may go to the link below to download the most current drivers and install them .
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