Question about Kodak Office Equipment & Supplies
New black cartridges (tried more than one) will only print light gray. This happened on the first replacement when the printer was new and under warranty, and tech support was kind enough to ship free the only remedy--a new print head. Now, five black cartridges later, the problem is back. Both times it happened when a new cartridge was installed so may have something to do with new cartridge calibration.
Please don't tell me I need a new printer head again...
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Posted on Jan 02, 2017
SOURCE: K550 printer not printing Black
It seems this affliction is reported many times on the internet, new out of the box the black print head is bad.
1st run the cleaning utility on the driver CD.
If it is in warranty call Hp and give them the info.
it is unlikely the print head is clogged or it would print some garbage.
If it is out of warranty. then feel free to take it out and clean and check/reseat the connections to the print head.
The paper handling jams are the next biggest complaint.
Posted on Jan 25, 2008
Had the same problem but this worked for me. To force a cartridge change, press and hold down the PAPER FEED button for at least 5 seconds as suggested here:
I then changed the black cartridge, even though I hadn't used much ink from the old cartridge and the computer was showing it as three quarters full.
Posted on Apr 22, 2008
SOURCE: Black 3ek cartridge not printing
I had the same problem before with 3e black ink. It simply does not print too, so what I did if i get to print black and white i will set the characters into dark gray! it looks like draft printing but the things is it can be printed.. I tried to do every instructions available but to fail. I almost dump it till I decided to set it aside for a while. After a week I tried using it again, and it functions well. I guess the printer just want to say, "HEY BUDDY, GIVE ME A LITTLE BREAK!"
Posted on May 15, 2008
Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.
Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.
Posted on Aug 19, 2008
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