In attempting to locate warrantee or recall information using the Manufacturer name and address, I found there was no such thing. I have just sent the following email off to Jayco manufacturer: I have a 2006 Jayco Eagle 5th wheel that came with a High Pointe Microwave model #EM925BSC installoed. Now, the turn table continues to run after the Microwave has finished cook time. I am trying to contact the manufacture High Pointe, 2617 N. Great Southwest Parkway, #100, Grand Praire, TX 75050 for warantee or recall information. Problem that I am having is that the Chamber of Commerce located in Grand Praire TX has told me that this company has never exsisted at that location in their city. So, please inform me as to whom I may contact concerning this High Pointe Microwave. Thank you
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Inspect the turntable base wheels and guides. If they are gummed up with food or other gunk, they will not turn and the turntable will not rotate. Clean as needed.
Remove the microwave case by unscrewing the casing screws with your screwdriver. Locate the turntable motor which will be directly beneath the oven floor.
Inspect the belt that connects the motor to the rotating table. If the belt is broken, replace it.
Touch the probes of a continuity tester to the electrical contacts on the motor. If the tester lights up, the motor windings are good, which means the motor is functional. If there is no light, the motor needs to be replaced.
Check the wires leading from the cord to the motor itself. Look for any breaks in the wire, or a wire that has been pulled off of any electrical connection. Any connection that has been compromised can be soldered back into place, but if the cord is damaged at all, it needs to be replaced.
Attempt to spin the motor by hand if the continuity is good and the belt is in place. It should spin freely, but if it is difficult or doesn't move at all, you will need to lubricate the bearing. Either apply spray or bearing lube to the motor axles to solve this problem, and allow the motor to spin freely once again.
With the symptoms you
have, I would most strongly suspect a shorted high voltage rectifier
diode or a bad magnetron, or a loose and possibly corroded connection on the magnetron's terminal.
The diode is a fairly
cheap fix, and the mag will cost more.
If you or someone you
decide to look into it, we have critical safety information and
disassembly information at our site, and our link is at our listing here on FixYa.
should be a "mini-manual" (tech sheet) hidden inside the unit
control panel or hidden on the left side behind the grille, which is
very helpful when troubleshooting, testing, and locating components.
our Web site, we have a video
available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.
You can usually find
helpful exploded view diagrams and order parts by entering your full
model number here.
Here are some links you
or someone you know can use for test help, but read their safety
You give very little information Toni, but it seems the turntable motor is defective. If you are comfortable with this you must remove the cabinet (probably six screws in the back) and locate the motor at the bottom of the unit. Check all connections and connect the motor to a 120 volt source. If it is defective, order a new one on-line from the manufacturer. Your other option is to replace the oven. This would be my suggestion unless it is still in warranty.