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Turntable continues to run

In attempting to locate warrantee or recall information using the Manufacturer name and address, I found there was no such thing. I have just sent the following email off to Jayco manufacturer: I have a 2006 Jayco Eagle 5th wheel that came with a High Pointe Microwave model #EM925BSC installoed. Now, the turn table continues to run after the Microwave has finished cook time. I am trying to contact the manufacture High Pointe, 2617 N. Great Southwest Parkway, #100, Grand Praire, TX 75050 for warantee or recall information. Problem that I am having is that the Chamber of Commerce located in Grand Praire TX has told me that this company has never exsisted at that location in their city. So, please inform me as to whom I may contact concerning this High Pointe Microwave. Thank you

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  • Microwave Ovens Master
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This seems to be a pretty mysterious situation, and you're not alone in being concerned about an inability to find good contact information.

I would strongly suggest that you contact your RV dealer.

If the parts or service department cannot or will not give you good contact information on High Pointe, i would suggest insisting on speaking to the dealership's manager.

Please let us know what you find out so others can benefit.

Posted on Dec 25, 2008

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1 Answer

Microwave turntable won't revolve


Hello

Inspect the turntable base wheels and guides. If they are gummed up with food or other gunk, they will not turn and the turntable will not rotate. Clean as needed.


Remove the microwave case by unscrewing the casing screws with your screwdriver. Locate the turntable motor which will be directly beneath the oven floor.


Inspect the belt that connects the motor to the rotating table. If the belt is broken, replace it.


Touch the probes of a continuity tester to the electrical contacts on the motor. If the tester lights up, the motor windings are good, which means the motor is functional. If there is no light, the motor needs to be replaced.


Check the wires leading from the cord to the motor itself. Look for any breaks in the wire, or a wire that has been pulled off of any electrical connection. Any connection that has been compromised can be soldered back into place, but if the cord is damaged at all, it needs to be replaced.


Attempt to spin the motor by hand if the continuity is good and the belt is in place. It should spin freely, but if it is difficult or doesn't move at all, you will need to lubricate the bearing. Either apply spray or bearing lube to the motor axles to solve this problem, and allow the motor to spin freely once again.

Oct 04, 2011 | Microwave Ovens

1 Answer

Turntable won't revolve


Inspect the turntable base wheels and guides. If they are gummed up with food or other gunk, they will not turn and the turntable will not rotate. Clean as needed.


Remove the microwave case by unscrewing the casing screws with your screwdriver. Locate the turntable motor which will be directly beneath the oven floor.


Inspect the belt that connects the motor to the rotating table. If the belt is broken, replace it.


Touch the probes of a continuity tester to the electrical contacts on the motor. If the tester lights up, the motor windings are good, which means the motor is functional. If there is no light, the motor needs to be replaced.


Check the wires leading from the cord to the motor itself. Look for any breaks in the wire, or a wire that has been pulled off of any electrical connection. Any connection that has been compromised can be soldered back into place, but if the cord is damaged at all, it needs to be replaced.


Attempt to spin the motor by hand if the continuity is good and the belt is in place. It should spin freely, but if it is difficult or doesn't move at all, you will need to lubricate the bearing. Either apply spray or bearing lube to the motor axles to solve this problem, and allow the motor to spin freely once again.

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With the symptoms you have, I would most strongly suspect a shorted high voltage rectifier diode or a bad magnetron, or a loose and possibly corroded connection on the magnetron's terminal.

The diode is a fairly cheap fix, and the mag will cost more.

If you or someone you know decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.gallawa.com/microtech/diode.html
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http://www.gallawa.com/microtech/mag_test.html

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Hello Hec1152,
I have found the manufacturer contact information for you, but could not find information about the error code. If everything works fine, but the microwave is not heating your food, then the problem is most likely the magnatron or one of it's components, which sadly to say is the most expensive part to replace. Please feel free to contact the manufacturer via phone or live chat to get more details as to what the error code means.

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If you don't have your manual, I'd contact the dealer from whom you purchased it to get the manufacturer's contact information.

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You give very little information Toni, but it seems the turntable motor is defective. If you are comfortable with this you must remove the cabinet (probably six screws in the back) and locate the motor at the bottom of the unit. Check all connections and connect the motor to a 120 volt source. If it is defective, order a new one on-line from the manufacturer. Your other option is to replace the oven. This would be my suggestion unless it is still in warranty.

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Not sure if I have a problem with the 1.4 Cubic ft. 1150 watts Microwave oven just purchased. The turn table and support will not move when attempting to turn by hand. Our old one which we replaced,...


You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58

If it's still under warranty then I would certainly contact the manufacturer for a free repair.

Since this is posted under GE, I'll assume it's a GE. If not, please reply back with your brand and model number so we can help you.

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