Question about Konica Minolta magicolor 2400 Laser Printer

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Paper jam at the Transfer Roll

The error message keeps coming up at "Paper jam at the transfer roll." I do not see any jam at all and am not sure what to try next. The machine has been cleaned throughly. Djohnson

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Place a few papers in the tray.
Open up the top, pull out the main (green handle) thingy.
In the very bottom you will see a bar with a single large round rubber wheel in the middle, and white gears on both ends of the bar.
Manually turn the right side gear toward you.
As you do this, you will see the paper lift up and as the rubber wheel turns you will see that it has a notch on the bottom side.
Turn the gear, and watch the rubber wheel until the notch on the rubber wheel is facing up and away from you (and the paper is fully engaged).
Then put the green-handle thingy back in, close the printer, and it should work.
Apparently this resets something.  I have done it a number of times - usually after a paper jam.

Posted on Oct 30, 2007


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To troubleshoot this problem, please click the links with their respective causes.

Please rate it fixya if it was helpful.

Thank you

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