Question about Ricoh Aficio IS420 Flatbed Scanner

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Ricoh is 420 is not scanning properly - I've downloaded the updated driver (i think)

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  • docusultant May 11, 2010

    what is the problem?

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Go to www.ricoh-usa.com/downloads/driver choose your machine the operating system.. That will get you the right driver Good Luck

Posted on May 04, 2009

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Driver update for windows 7


u can download driver pack solution it will update all ur drivers if u can'd download all that try driver easy it will scan ur pc and give u the latest drivers .

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

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I can't get my Ricoh IS01 scanner to recognize the drivers that came with machine (windows 95 driver). I am running a windows xp system.


Microsoft drivers and installers have changed over time. The ISO1 drivers for XP are available here: http://www.ricoh-usa.com/downloads/downloads.asp?tsn=Ricoh-USA&path=http://support.ricoh.com/bb/html/dr_ut_e/rc2/model/is01/is01en.htm . Click on the down arrow to download the one for XP and then double click on the exe file.

I hope this helps.

Cindy Wells
(NT or Win2K drivers can work under XP at times; Win95 drivers are less likely to work even in the compatibility mode.)

Nov 25, 2010 | Ricoh ISO1 400DPI Flatbed Scanner

1 Answer

WHEN SCANNING GIVES ME ERROR MSG. ERR_IMGTL_CANT_PREPARE_IMAGE


My PC Window7 Instal but My scaner Astra 5600/5650 dn't support please download update file

Apr 16, 2010 | Ricoh IS450DE Flatbed Scanner

1 Answer

Ricoh Aficio 1027 stopped working


You were able to scan okay before? If you can print but not scan, generally it's a firewall or permission problem. You could try creating an exception for the Ricoh in your firewall software.

The folder that you scan to hasn't moved, has it? Is the path still exactly the same? Try turning off your firewall and/or anti-virus software and see if you can scan then.

Mar 17, 2009 | Ricoh Aficio IS420 Flatbed Scanner

2 Answers

Impossible to scan additional pages without starting all over


The sole message is "Scanner error"? ... Odd.

I'm not sure what version of OmniPage you're working with. This manual's probably in the ballpark:
ftp://ftp.scansoft.com/files/support/manuals/op15guide.pdf/

It looks like they suggest a different route, a different workflow process -- scan in all your images at once, then handle processing in a batch. I think you do some processing, then try to get the next image. This may have nothing at all to do with your "scanner error," but it's worth a try (and if/when you get the error resolved, this is a smarter way to use your time).

Before you go down that road, though, look for some updates. Some errors are often fixed with updates, and it's worth a try.

Look for updates to OmniPage. I believe you can look through the program itself -- was it Help: Update? You can also look here:
http://support.nuance.com/downloads/

There may also be a somewhat newer driver for your scanner; I don't know; the only drivers there are about a year old. The link:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=119&modelid=15562
Scroll down a bit, click on the Drivers and downloads page.

Please please please let me know if this doesn't work for you. And if it doesn't, if you can write down the exact error message, we can try to find out some more answers. If you just bought it, you may also be eligible for free tech support from Canon and/or OmniPage; I don't know. They'll tell you to follow these same steps as well, I'm sure. =)


Dec 05, 2008 | Canon CanoScan LiDE 90 Flatbed Scanner

1 Answer

Scanner Service


Have you tried uninstalling the scanner and reinstalling it? Do you have the original software for it. If you do not then you should be abe to obtain a driver download at this site:

http://www.ricoh-usa.com/downloads/downloads.asp?tsn=Ricoh-USA&path=http://support.ricoh.com/bb/html/dr_ut_e/rc2/model/is330dc/is330dcen.htm

If you need to download the driver, be sure to do a clean download which means you need to turn off the scanner and unplug it,to turn off all running programs to do this including virus control. Download the file and save it to your desktop then click on it to install. Restart your computer.


If you have any other questions please let me know and please rate the solution. Thank You.

Aug 18, 2008 | Ricoh IS 330DC Flatbed Scanner

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