Question about GE Spacemaker JVM1640SJ Microwave Oven

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Buzz, plastic smell and no heat

My above-range with vent GE microwave (7 years old)stopped working today. The lights come on, the turntable turns, but nothing heats up. After about 2 seconds of normal microwave sounds, a second, buzzing sound begins. After running for a few more seconds, I start getting a strong plastic smell. I have read about checking the waveguard, but I don't see anything inside my microwave that is removable for cleaning. Are there screws or something?

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Re: buzz, plastic smell and no heat

Chances are you have a magnetron that's failing. GE had a rash of "underperforming" magnetrons on these units. They replace the magnetron, stirrer and high-voltage diode at no charge for parts as long as a GE-authorized service center does the work. Sometimes the unit gets run too long in a failing state and the waveguide and chassis of the oven get damaged. The bulletin shows you where tyo check. To see if yours is covered, see this bulletin: Otherwise, you need to contact GE Customer Relations at 1-800-386-1215 as soon as possible and tell them your problem and they will put you in touch with a local authorized servicer.

Posted on Apr 11, 2007

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Re: buzz, plastic smell and no heat

My microwave has the same problem described in the post. I checked the linked bulletin and found my microwave is listed. I called the 800 number listed in this post and the person said there is no such bulletin. Is there another number I can call or is there an official bulletin I can get a copy of?

Posted on May 25, 2007

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