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see if this helps you,if not go to the link and the bottom. How to change the display name in Avaya phone?
Press the Select soft key or the OK button or the right arrow key. Use the up and down arrow keys to scroll the display to the option Display Name. Press the Change soft key to change the setting or use the left or right arrow keys. Display your extension number and the date and time on the phone when it is idle.
You must log into the controller to program it. If it is a MiVoice Office, Mitel 5000 there is a way to change your display name but it does not change the description in the system. If you do not have the programming software contact your qualified dealer. Partner Finder
This name is stored in the main system processor, not the phone. On the phone, key in *#1234. display shows "sys Prog.
Key in 002 then press NEXT. Disply shows Sys SPD. Name . Enter the speed dial code that you use for the name you wish to change i.e. 000 to 999 followed by NEXT. The existing name will show on the display. Using the keypad, just like your mobile 'phone, key in the new name. For example, for John you would key in 5, then the button under the display with J, then 6 and the button under O etc. When complete, press the button marked "Auto-Dial/ Store followed by the hold button followed by program button
Name programming requires access to system programming. If you go to the main phone and, without picking up the handset, press PROG and dial **1234 and ENTER, it will go into programming mode. Dial 004 and you are looking at the Ext Name screen. An ENTER at this point starts at 101 OPERATOR (default). Now just start pressing the letter keys and the right arrow to spell out the names. The keys press 7 times for ABCabc2. Punctuation and special characters are under the 1 and 0 keys and STORE or ENTER saves your work.
When I install my systems, I let everybody have access to the programming by class of service. You may be able to program from any phone in your system, it depends on the installer. The phone that rings when you dial "0" is probably the main phone if you can't program this from your own phone.
Station name assingnment from the attendent position.Press the feature key then dial 25
enter station number using the dialpad.
enter the station name using dialpad.
use the following:
# key to move the cursor right
conf key to move cursor left and clear last entry.
press feature key when finished.
This is for an M7324. Place the programming overlay on the top 4 buttons of the phone. Press Feature **266344, Password: 266344 Terminals& Sets should be in the display. Looking at the overlay press Show, press Next until it shows the name or ext. that you want to change. Press the button under CHANGE in the display. Enter the new name (use the arrow over button to move to the next space). After you are done press Show and RLS. Update will appear in the display press the button to update the change.
From extension 201:
Press transfer then dial 104. Press the up arrow until the station number and name you wish to change is displayed. Press the hold key to delete the current data and enter the new name with the keypad by pressing the digit 2 one time for A, press the digit 2 two times for B and so forth. The volume up and down buttons will move the cursor left and right. Press the transfer key to store the new data.