Question about PANDIGITAL 8.0" Digital Photo Frame (PAN802)

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USB Connection I have had this 8" Pandigital photo frame for a year now. Hasn't been turned on for months. It works, however, I'm trying to delete the pictures/music on it, and download new. When I insert the USB cable provided nothing happens. I've tried 3 different computers. I've done step by step on their instructions. They say sometimes it takes several minutes for your computer to recognize the hardware. Nada. Any suggestions?

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  • amanda349 Jan 07, 2009

    I'm running Windows Vista and also can not transfer pictures from my PC to the frame. It recognized something was plugged in to the usb port when I first plugged it in because it downloaded drivers. However, it shows no removable storage device in which to transfer the pictures. I wonder if it doesn't work on Vista?

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Hi Amanda and Lisa. Are you making sure the picture frame is off BEFORE you plug it in to your computers? Make sure you:
Turn it off before pluging it in, then plug in the USB cable. Now you can turn on the picture frame and you should see the frame's memory and any SD cards you have plugged into it in the removable drives section.
Let me know if that helps. If not let me know, and thanks for coming to FixYa. If you're happy with my answer then don't forget to rate it appropriately.

Rob

Posted on Feb 21, 2009

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