Question about Canon EOS Elan 7ne 35mm SLR Camera

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My Canon is displaying - Err 99 what should I do?

I love my camera and it has served me well for over 3 years but a couple weeks ago it started failing to capture the image and flashing ?Err 99? on the display! The only way to get rid of the message was to turn the camera off. Or reinstall the batteries. I tried to ignore it but now it happens very often! I'll appreciate any help on this. Thank You! Jhon

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  • michfoto Jan 06, 2008

    i do have the same problem its a canon 20 D, i can take 2 or tree photos an thhats it stop taking .

  • yvej May 24, 2008

    Whenever I try to take a photo from a dark area towards a lighter area, and or the sun shines brightly onto a light area I experience an error 99

  • Anonymous Aug 06, 2008

    i have a canon 400D brand new last xmas, when i use my sigma DL zoom 35-80mm lens it will take photos inside alright but out side i get an error99 message. all other lenses work fine

  • fotopapce Sep 23, 2008

    yes i have canon eos 400d and have problem Err99 what shuld i do
    I call canon servis in macedonia and they sead me that is the shouter is thet the problem or ?


  • sahu_Sharad Dec 23, 2008

    I have a same problem?

  • sauliener Mar 04, 2010

    Same problem and nothing helps :(

  • king_chester
    king_chester Jun 01, 2012

    Canon 50D does this too. Thanks for the help.

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17 Answers

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Just found this info which should help diagnose the err 99 issues (info direct from Canon apparently)

To isolate the cause of the issue, do the following: -

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.


Does the “ERR 99′ message appear? If so, the camera may be faulty and requires a service. If it does not, then: -

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.


Does the “ERR 99′ message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -

1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99′ with a different Canon lens attached, then the camera is faulty and should be serviced.

Posted on Mar 19, 2009

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Hi I am having the same problem error code 99 at switch on.
I have tried two batteries two lenses & two flash cards and get the same result each time.
Try this it, works for me to get the camera back on. but must be done each time you switch on.
Press and hold the JUMP button on as you switch on the camera.
Works for me every time. Good luck. Camera type Canon 400D.

Posted on Jan 18, 2009

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On my cannon 400d found the error code 99,refered to the lens not the camera

Posted on Apr 14, 2008

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Just for anyone else there looking for tips i recommend the solution from 'tropicalivin', the firmware update. i had tried *everything* else you hear about, diff lens, diff cf card, erasers on the contacts, battery removals. Tried the firmware as a last resort and voila, it works again now! 400D, many thanks to the person who wrote in with that!!

Posted on Mar 21, 2010

  • orlamc Sep 15, 2011

    Sorry Lockie C but could you explain to me what the 'firmware' is and how I do it? Same problem. Devastated!

  • LockieC Sep 15, 2011

    Hi Orlamc, just see the post below from tropicalivin? scroll down a little to see it. more there. However i should add that this only fixed my problem for a few days! It stopped working again and was a terminal problem in the lens. Something in the lens itself jams, the little actuator that moves the aperture seems to become faulty on these lens (i forget what model, some medium priced zoom lens with image stabliser). It turns out that it happens a lot from what i could see on forums. Sorry to say that my 'solution' in the end was to buy a new lens

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Have had the same problem when using a 75-300mm Canon lens. Problem vanished when I bought some non-canon batteries that are a higher mAh rating (1000mAh) than the Canon supplied one which is 720mAh. So for me, it seems to be a power consumption problem and it fixed it.

Posted on Apr 15, 2008

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Http://web.canon.jp/imaging/eosdigital3/e4kr3_firmware-e.html
update your firmware to solve this problem

Posted on Sep 02, 2009

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I have the same Err99 problem, and found the fix to be the solution number 8 (JohnLeF)  I still get the error message, but can carry on taking pictures and exporting them etc by remembering to take a picture as soon as you turn on the camera. You can then delete that first picture and, all the time the camera remains switched on, it works fine.  I appreciate I still need to get a service as it still has the problem, but at least the camera can be used.

Posted on Jul 17, 2009

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I'll think that this problem can be solved by placing a battery of 1000 mAh or more because some lenses need more power. Most of the battery (standard) are 600 or 720 mAh. Is there any readers of this collum who's has have an experience with this. My problem is a Sigma 70 - 300mm 1:4-5.6 DL Macro with a Canon 350D. My Canon 28-90mm lens doesn't give any problem.

Posted on Jun 19, 2012

  • paulhinch
    paulhinch Mar 19, 2013

    I have the same problem with the same camera and lens. Did battery cure yours?

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I have the same with the 400D, only with a Sigma 18-35 aspherical lens though, I have tried all solutions (thanks for those) but none work. all the genuine Canon and Tamron len's are fine just this damn Sigma sorry I have nothing helpful to add just posting just incase someone has a solution for the Sigma lens that hasn't already been posted.

Posted on Jul 28, 2011

BUY A Nikon!

Posted on Aug 23, 2008

Canon sucks...I'm going on a holidays for a few days, and today my 400D showed me Err99 message. Bullsh*t!!! I bought ND400 filter fot this camera, it will arrive in next few days...but I think I won't be able to use this filter 'cause this **** camera is malfuctioned!!!!

Posted on Aug 04, 2008

Hi Im having the error 99 flash up on my 400d whilst using my sigma lense 28-105 in well lit areas
In dark it works just fine Ive tried the eraser and changed lenses and it only occurs with the sigma lense.
The shutter does not seem to work properly on the sigma lense.
Hope this may help

Posted on Jul 31, 2008

I am having the same problem with my four month old 40D. Nothing I've tried has changed the error message.

Posted on Jun 05, 2008

I have no suggestion for it, but on Canon 400D it whas only with a SIGMA lens - but this lens worked fine on analog Canon 500N since Canon give NO help I will in my next camera-buy stay away from canon

Posted on Jun 13, 2007

Jhon, This is a common problem for these cameras. canon does not admit it but it seems to be a manufacture glitch. Try cleaning the contacts with a pencil eraser. it's important you use a pencil eraser and not cloth!!! Hold the contacts face-down to prevent eraser rubber from falling into the body and vigorously scrub the lens contacts with the eraser. Reassemble the lens and the "err 99" should be fixed. Good Luck!

Posted on Apr 10, 2007

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I'm having error #99 when I shoot at wide angle 17-30mm in Av, TV, M mode....what should I do???

Posted on Jul 12, 2009

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This doesn't do anything if your problem is due to the flash. Try taking a lot of pix with the flash turned off. If you don't get a single error99 msg turn the flash back on. getting the error msg again? I've found no solution to this.

Posted on Sep 29, 2007

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1 Answer

I have err 99 any solution?


.1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.
Does the "ERR 99' message appear? If it does, then the camera should be
serviced. If it does not, then please proceed to the next set of steps:
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.
Does the "ERR 99' message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:
1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the "ERR 99' message only appears when one particular lens is
attached, then that lens should be examined by a service technician.
If you see the "ERR 99' with a different Canon lens attached, then the
camera should be serviced.

Jun 08, 2010 | Canon EOS Digital Rebel XS / 1000D IS...

3 Answers

Canon EOS Digital Rebel XTI 400D Displays Err 99. Problem with CF card. Replaced with brand new card-still same err 99 camera is totally charges, acts dead, keep flashing Err CF, I try to format, it...


Hi,

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If it does, then the camera should be
serviced. If it does not, then please proceed to the next set of steps:
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:
1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is
attached, then that lens should be examined by a service technician.
If you see the “ERR 99′ with a different Canon lens attached, then the
camera should be serviced.

Aug 31, 2008 | Canon EOS-20D Body only Digital Camera

1 Answer

Canon EOS Xt displays Err 99 how do I fix it.


change the lens or try cleaning the connector tabs with a eraser.

Jun 26, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Rebel XS ERR99


This is something I found when googling your problem.

Thank you for contacting Canon product support. I'm sorry to hear that
your EOS 10D is displaying an "ERR 99" message.

To isolate the cause of the issue, we suggest that you do the
following:

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.

Does the "ERR 99" message appear? If it does, then the camera should
be serviced. If it does not, then please proceed to the next set of
steps:

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.

Does the "ERR 99" message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.

If the message does not appear, please complete the following steps:

1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.

If the "ERR 99" message only appears when one particular lens is
attached, then that lens should be examined by a service technician.

If you see the "ERR 99" with a different Canon lens attached, then the
camera should be serviced.

May 25, 2009 | Canon Cameras

1 Answer

Err 99 appears after every click for canon eos 30 D


Err 99, but lens-to-body problems are common- thought error 99 is a bit of a catch all- generally a lens and body conflict. And also Err 99 means that something wrong happened, but then it cleared out before it could be further determined.
Here is the blurb from canon to try:

Thank you for contacting Canon product support. I'm sorry to hear that
your EOS 10D is displaying an "ERR 99" message.

To isolate the cause of the issue, we suggest that you do the
following:

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.

Does the "ERR 99" message appear? If it does, then the camera should
be serviced. If it does not, then please proceed to the next set of
steps:

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.

Does the "ERR 99" message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.

If the message does not appear, please complete the following steps:

1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.

If the "ERR 99" message only appears when one particular lens is
attached, then that lens should be examined by a service technician.

If you see the "ERR 99" with a different Canon lens attached, then the
camera should be serviced.

For factory service, forward your digital camera (remove the CF card
and battery) properly packaged and insured, with a letter describing the
difficulties. Be sure to include your name, address, telephone number,
and proof of warranty (if applicable). Send to the Canon Factory
Service Center at the following address:

Canon Factory Service Center
100 Jamesburg Road
Jamesburg, NJ 08831
Tel.# (732)521-7007

or

Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
Tel.# (949) 753-4200

Your equipment will be examined and you will be advised of the
findings.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts if needed. If the repair entails
something that is not covered in warranty you will be sent a written
estimate to the address that you have provided.

Please leave for me, a rating...

May 15, 2009 | Canon MF8180C Color Laser MFC Printer

3 Answers

Err 99 in canon 350D


To isolate the cause of the issue, do the following: -
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.

Apr 06, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

My Canon is displaying - Err 99 what should I do?


This can mean a host of different problems but try these things to fix it:
  1. clean the lense contacts as poor conection between the camera and the lenses can cause this. Also clean the contacts on the body of the camera.  The contacts should be cleaned with a plastic eraser, but make sure it is clean before using it.
  2. Clean the battery contacts (on the battery)
  3. Change lenses and see if you have the same problem (does it only have this problem on one lense?)
  4. Make sure you have the lates firmware installed.
Don't swap lenses while the camera is writing to the memory card, lots of things like this can cause this error message. Also the flash can cause it.
Usually the lense is the culprit so make sure it is fully cleaned.
Cheers
E-man

Sep 08, 2008 | Canon EOS 400D / Rebel XTi Digital Camera

1 Answer

My Canon is displaying - Err 99 what should I do?


See if Sigma has any updated advice on this. Otherwise, I don't mean to sound rude or harsh, but unfortunately you may be out of luck with the compatibility...you will need to get a Canon lens. Error 99 is just a communication error and cleaning the contacts is about all you can really do so if that hasn't worked...I'm sure this is not the news you want to hear, but contact Sigma if you haven't already and see what they say.

Take care!

May 30, 2008 | Canon EOS 400D / Rebel XTi Digital Camera

1 Answer

My Canon is displaying - Err 99 what should I do?


A common cause of Err 99 on the Digital Rebels that have some age on them is shutter failure. There is a switch called CN2 in the shutter that fractures and causes either bad flash sync or shutter failure-or both. The repair is to replace the shutter. Sometimes the CN2 switch can be repaired but we find at our shop it's better to replace the shutter with a new one. That way, with a new shutter, you will get years more of good service from the camera.

There are other causes for Err 99. Check the electrical contacts on the rear mount of the lens and the coresponding contacts in the lower portion of the mirror box in the camera body. Make sure they are clean and not distorted or bent.

There are more but these two are, by far, the most common.

Dec 03, 2007 | Canon EOS 400D / Rebel XTi Digital Camera

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