Question about D-Link AirPlus DI-614+ Wireless Router

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I cant find the wireles internet even tho all the light asr flash

Ok well when i was at home the internet was not working and i reset it now usually it workes and turnes it self back on and you can start using the internet. but this time when i press reset it compleetly dissapeared now all 3 of our computers are not able t use the internet.
my dad said that we need to get a web sight that we can manually reset it withbut i cant find a manual any where that showes me how and what web page. o and by the way we have the Dl-614+


thanks so much if you can help us with this
eddy

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  • eecom May 11, 2010

    Hi...when you reset the router back to factory defaults, all the settings are lost. Once you have the manual you will be able to reconfigure it, and reconnect to the internet.

    Here is a link to the Dlink support page for Australia:
    http://www.dlink.com.au/tech/



    Use the dropdowns to find your router model and click 'go'. The manual is under 'downloads'.

    You need to know your router revision number. This is on a sticker on the base of the router - it's either A5 or B5 I think, but there's a photo to guide you on the DLink website.

    If you have problems with this, or the manual doesn't help, please come back to Fixya. Good luck

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Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

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Posted on Jan 02, 2017

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