SOURCE: Is there an adjustment on Dyson for high-low pile.
yes there is an adjustment called a power cam. I am enclosing a link to show you exactly where it is
http://www.dyson.com/homepage.asp
SOURCE: My brush will not activate
Hi there,
I'm sorry to hear you're having difficulties with your DC28. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:
http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL
Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.
By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting
over the phone with you, and will be able to recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Kind regards,
Jack
Dyson Online Customer Support
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