Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)

2 Answers

Cannot connect to wireless on westell 327w modem

I just moved into a new house that has an existing network and internet connection. My room mate has absolutely no problems connecting to the wireless router, however when I try nothing happens. I search for available networks, it shows my router as having an excellent signal yet when I try to connect it just says "Windows cannot connect to "network name"" I have tried with using WEP security and having it completely open but it doesn't change anything either way. I have spent hours searching the net for a fix for this but have not had any luck. If I plug directly into the router with an ethernet cable the internet works just fine, and like I said my room mate has no issues connecting to the wireless.

I am running Windows Vista 64bit and have a Broadcom 4321AG Wi-Fi adapter. The router/modem is a Westell model A90-327W15-06 provided through verizon.

Any help would be greatly appreciated and if you need any additional info please let me know.

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  • chrisking126 Dec 23, 2008

    Hello, thanks for the suggestion. MAC filtering was one of the solutions I tried. I've tried it both enabled and disabled but it doesn't change the outcome either way. If it helps, even if I have the WEP security enabled I'm never offered the opportunity to enter a security key when trying to connect. If I try to let Vista diagnose the problem it just says Wireless assosiacion failed because Windows did not receive any response from the wirelesss router access point.

  • chrisking126 Dec 24, 2008

    Hello. you are correct about the network key. I am not offered the option to enter a network key whether is is WEP or WPA.

    As for my wireless adapter I have tried disabling, re-enabling, updating the drivers, and reinstalling

    My laptop is a HP Pavilion dv5-1015nr

    I have been able to connect to other wireless networks in the past with no problems. And I am currently able to connect to a weak signal belonging to a neighbor but since it is weak it does not last very long.

    I asked my room mate how long she has had the router and she told me "forever" so it sounds like it might just come down to a broken router...just seems odd that she has almost the same laptop and is able to connect without any issues. Thanks again for the help!

  • Anonymous Jan 02, 2009

    older laptops can connect from a few years ago; haven't been able to connect anything since about summer 2007. Status Westell's Trouibleshooting>Statistics>Wireless shows:


    MAC Address



    Active Rate





    54 Mbit/sec




    Top one is the old laptop; bottom the new one. I have it wide open; no wep, no MAC address filter.

  • eecom May 11, 2010

    Hello, thanks for posting again. I thought you might have tried this, as you have been very thorough: so we can rule out MAC filtering.

    This is a real puzzle, as you can't connect even if the router signal is unsecured. And you aren't offered the option to enter a network key, whether it's WEP or WPA, is that right?

    So, to help me, or any other Fixya helper out there, can I ask 1) Which model is your computer; 2) Have you been able to connect to any other network with it?

    Next - I would guess you have had a look at the adapter drivers already. But just to be sure, can I ask if you've tried
    A) disabling and re-enabling the adapter, within the device manager
    B) searching for a new adapter driver, or rolling back the driver; or C) uninstalling, then reinstalling the driver (as an advanced user, I'm sure you'd be happy to try this)

    If so, at least we can eliminate that too...

  • eecom May 11, 2010

    Hi...have you been able to check whether the router has MAC address filtering enabled? This might lock you out even if you have entered the correct password.

    I'm not familiar with this router, but if you/your room mate could login to the router you should find an option for MAC ID filtering, under Wireless or security options. If it is enabled, you should be able to add your MAC address to the permitted list, and then connect.

    If this isn't the problem or you need a hand with this, please check back here.

  • eecom May 11, 2010

    One more suggestion – if it’s possible, to ensure that your wireless adapter is working on the same channel as the router….though again, I think you will have checked this already.

    This is certainly an unusual problem. However, you have an HP laptop, and I have noticed quite a few unusual problems with wireless adapters on HP computers. See, for example, this posting.

    and this one year old article:

    In your position, I might want to try another adapter card, since this often seems to be the culprit – though of course, this is entirely up to you.

    For more expert help in the meantime, perhaps contact one of the top experts directly, or try posting on this forum… it gets a lot more traffic for this type of problem, and there are some very experienced people ready to help.

    For now, I wish you and yours all the best over the Holiday/Christmas season, and I hope you solve this problem soon....

  • jack Sep 13, 2013

    I have a netbook that has a broadcom 802.11n network card, and wont connect to estell 327w...was told that it dont put out that mode, for a 802.11n to accept it, I dunno , but Im using a westell 7500 now and it connects right to they might be correct from what I can tell, maybe only solution is to add a router to it that outputs the 802.11n signal.



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Have you tried updating the firmware on the router?

Posted on Mar 12, 2009

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Problems like this usually happens in the properties of the wireless setup of your connection. last resort here is to reset your modem, but you have to reconfigure as well the settings of your modem in general. for your problem i suggest you call verizon tech support, 1800-567-6789 and say tech support on the voice prompt, they know what to do with your problem. had the same problem before and they were able to fix it, i remember they had me reset my modem.

Posted on Dec 24, 2008


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