Brother Scanner, scans the page but prints black and vertical
Brother 8860DN Scanner not scanning the page properly.
on the black and white option of the scanner it scans the page and prints/prescans the page basically black with 8 white vertical lines.
on the colour option it scans it scans a particially legable page but with a yellow film over the page.
Its brand new and doesnt work properly never had this problem with brother gear before
Re: Brother Scanner, scans the page but prints black and...
I called technical support for this issue previously with my brother mfc. It would only do this during color scanning. b&w scanning was just fine. The tech support put me through resetting the reference point of the scanner through a series of button pressing and closing and opening the paper feeder. I kept gettting the same lousy results. Then they determined that the scanner module needs replacing and I needed to take to the nearest service center.
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Hi there, have you downloaded the latest scanner software from Brother and then do the scan from within the software interface. When you press the scan button, do you get the option to scan to and then the format that you want the document scanned. Here is a link to the scanner software from Brother. Downloads MFC 8860DN Others Brother
All areas outside of the document will be black only. I don't know how you were getting white background.
If you want white background around your scanned image, a) stick the check (in this example) onto a white paper and scan the whole sheet. Ensure double detection is off. b) You can also do this in software, by cropping a larger area outside the scanned image.
There are many options to view the scanned image like Actual size or Fit or Fit vertically or Fit width. The same image will appear different in each case.
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Hello my friend.If you open the scanners door under the document cover is one switch that locks and unlocks the scanner.Move it to the position that shows that is unlocked.If this doesnt work it means the scanner lamp is in the park
position and is stuck. You need to lean the printer away from the sheet
feed side and bump it on the side. This should fix it. If it doesn't turn
off the power and remove the two screws that hold the scanner lid on.
Then remove the other 6 screws located under the lid on the left side
while the lid is hanging from lid open sensor cable . After removing the base
screws you can set the lid on the scanner again while you lift the
scanner bed exposing the scan lamp mechanism. Push it a few inches in
the machine and close the lid. You can do a test by powering the unit on
and hold the lid open sensor button located on the bottom left of the
lid. The system should initialize and bring the scan lamp back to the
proper position. Turn off replace all screws and your done. If it
doesn't work the first time push the scanner lamp more into the
scanning area and repeat until works.
If this is only happening with copies and not straight prints, it is possible that the problem is with the scanning unit. Use the soft cloth to clean the scanner area to the left side of the machine where pages are scanned when run through the page feeder. A spec of dust or other debris in this area will appear as a streak along the length of the page.
If it occurs on all prints, You may need to replace the drum or clean the fuser unit.
If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation. To gain extra memory, choose one of the solutions below: Print the faxes that are in the memory. (See Printing a fax from the memory on page 45.) You can turn off Fax Storage. (See Turning off Remote Fax Options on page 65.) Add an optional memory (See Memory Board on page 98.)
Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
Need anymore help msg me.
Hello, A dirty glass base can cause ‘spots’ or blemishes to appear on your final printout. Additionally, if you had some sort of opaque liquid that may have transferred on to the glass base from a previous operation.But the majority of the unwanted vertical lines are generally caused by either a dirty or damaged print roller or faulty LEDs in the Scanner Module. To separate one from the other you have to check the following: Do you only see the lines with a Scan operation? Do your print jobs print fine without any unwanted lines? If you only see the unwanted lines during a Scan operation, then most likely you have a fault/dirty/obstructed LED module. If you see the unwanted lines with all print operations (Scan, Print and Copy), then you most likely have a worn out, damaged or dirty Print Roller. Hope this helps… RojoSho
Does your scanner software give the option to choose different modes...grayscale, color, black & white?? This sounds like it's scanning in grayscale....if you can change it to black & white, the background should remain white.