Brother Scanner, scans the page but prints black and vertical
Brother 8860DN Scanner not scanning the page properly.
on the black and white option of the scanner it scans the page and prints/prescans the page basically black with 8 white vertical lines.
on the colour option it scans it scans a particially legable page but with a yellow film over the page.
Its brand new and doesnt work properly never had this problem with brother gear before
Re: Brother Scanner, scans the page but prints black and...
I called technical support for this issue previously with my brother mfc. It would only do this during color scanning. b&w scanning was just fine. The tech support put me through resetting the reference point of the scanner through a series of button pressing and closing and opening the paper feeder. I kept gettting the same lousy results. Then they determined that the scanner module needs replacing and I needed to take to the nearest service center.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi there, have you downloaded the latest scanner software from Brother and then do the scan from within the software interface. When you press the scan button, do you get the option to scan to and then the format that you want the document scanned. Here is a link to the scanner software from Brother. Downloads MFC 8860DN Others Brother
As the fax receives and prints incoming faxes ok then the print engine is working ok. the fact that the problem arises when copying or scanning indicates the problem is with the scanner or software that controls the scanner.
First clean both scanner glasses and the white area (white reference) under the doc feeder. When you are happy all is clean, follow the following instructions:
Press menu, * 2864 within 3 seconds. the display will show "Maintenance"
now press 55. The scanner will initialise and go back to "Maintenance"
now press 99 and the machine will go back to the default screen showing date and time.
Now do a copy. if you still have the lines or its all black then you will need a new contact image sensor. If all is well then that was a good cheap repair.
Hello my friend.If you open the scanners door under the document cover is one switch that locks and unlocks the scanner.Move it to the position that shows that is unlocked.If this doesnt work it means the scanner lamp is in the park
position and is stuck. You need to lean the printer away from the sheet
feed side and bump it on the side. This should fix it. If it doesn't turn
off the power and remove the two screws that hold the scanner lid on.
Then remove the other 6 screws located under the lid on the left side
while the lid is hanging from lid open sensor cable . After removing the base
screws you can set the lid on the scanner again while you lift the
scanner bed exposing the scan lamp mechanism. Push it a few inches in
the machine and close the lid. You can do a test by powering the unit on
and hold the lid open sensor button located on the bottom left of the
lid. The system should initialize and bring the scan lamp back to the
proper position. Turn off replace all screws and your done. If it
doesn't work the first time push the scanner lamp more into the
scanning area and repeat until works.
If this is only happening with copies and not straight prints, it is possible that the problem is with the scanning unit. Use the soft cloth to clean the scanner area to the left side of the machine where pages are scanned when run through the page feeder. A spec of dust or other debris in this area will appear as a streak along the length of the page.
If it occurs on all prints, You may need to replace the drum or clean the fuser unit.
If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation. To gain extra memory, choose one of the solutions below: Print the faxes that are in the memory. (See Printing a fax from the memory on page 45.) You can turn off Fax Storage. (See Turning off Remote Fax Options on page 65.) Add an optional memory (See Memory Board on page 98.)
slide scan is not an option on that model. slide scanner is an option in some models of scanners. I have a HP one as most HP scanners have the setting built into the scan firmware that lowers and higher the light to get correct scan. brother model will not do this its just normal scan setting.
Does your scanner software give the option to choose different modes...grayscale, color, black & white?? This sounds like it's scanning in grayscale....if you can change it to black & white, the background should remain white.
The scanners rated speed is for black and white all error correction turned off. As soon as you start doing 24bit colour or grayscale or up the dpi the scanner will start scanning more slowly. I personally get abpout 60ppm with my error correction on black and white 200dpi. (300 dpi scans just as fast although 400dpi will slow down).
We have been having this same problem when scanning Black and White as well. We have just played around and have changed one of our settings that has seemed to solved the problem for now.
Properties (on scan settings)
then click on - Detect Page Size - Image Width instead of Guide Plates
Hope this works for you to