Question about Brother MFC-8640D Printer

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Brother Scanner, scans the page but prints black and vertical

Brother 8860DN Scanner not scanning the page properly.
on the black and white option of the scanner it scans the page and prints/prescans the page basically black with 8 white vertical lines.
on the colour option it scans it scans a particially legable page but with a yellow film over the page.
Its brand new and doesnt work properly never had this problem with brother gear before

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I called technical support for this issue previously with my brother mfc. It would only do this during color scanning. b&w scanning was just fine. The tech support put me through resetting the reference point of the scanner through a series of button pressing and closing and opening the paper feeder. I kept gettting the same lousy results. Then they determined that the scanner module needs replacing and I needed to take to the nearest service center.

Posted on Sep 20, 2009

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Posted on Jan 02, 2017

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Hi there, have you downloaded the latest scanner software from Brother and then do the scan from within the software interface. When you press the scan button, do you get the option to scan to and then the format that you want the document scanned. Here is a link to the scanner software from Brother. Downloads MFC 8860DN Others Brother

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This is in your user guide. please read below

If you get an Out of Memory message while
scanning a subsequent page, you will have
the option to press Start to copy the pages
scanned so far, or to press Stop/Exit to
cancel the operation.
To gain extra memory, choose one of the
solutions below:
􀂄 Print the faxes that are in the memory.
(See Printing a fax from the memory on
page 45.)
􀂄 You can turn off Fax Storage.
(See Turning off Remote Fax Options on
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􀂄 Add an optional memory
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1 Answer

3-INCH WIDE VERTICAL LINES RUND DOWN LEFT SIDE OF FAX MACHINE


Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
Need anymore help msg me.

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2 Answers

Scanner leaves three vertical lines on scanned page


Hello,

A dirty glass base can cause ‘spots’ or blemishes to appear on your final printout. Additionally, if you had some sort of opaque liquid that may have transferred on to the glass base from a previous operation. But the majority of the unwanted vertical lines are generally caused by either a dirty or damaged print roller or faulty LEDs in the Scanner Module.

To separate one from the other you have to check the following:

Do you only see the lines with a Scan operation?
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If you only see the unwanted lines during a Scan operation, then most likely you have a fault/dirty/obstructed LED module.

If you see the unwanted lines with all print operations (Scan, Print and Copy), then you most likely have a worn out, damaged or dirty Print Roller.

Hope this helps…
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