I now have 2 R.Hobbs kettles that light up when you press the button, but doesn't boil. Can you help. didn't keep the warranty/s

Hi Naomi,
please check the manual.and see if it is has a small hole or opening in kettle to go to outside of steam.
your one must be blocked .
regards.
nuwan

I descaled my kettle because it needed to be done (it was quiet before I descaled). However, it has become noisy since I descaled. Any suggestions, most welcome?

If this is a kettle then sounds like the Element has gone, buy new kettle....

Have you tried descaling the kettle? When scale builds up over the whisper quiet element, it reduces the effectiveness, and the kettle becomes noisy. Try 1 tablespoon of citric acid, fill the kettle to the max line, boil the kettle then leave for 10 minutes. Rinse and repeat if necessary.

I would contact Russel Hobbs and see if they actually sell them separately. When you are online to them there should be available, a list of retailers that stock the item you want http://www.amazon.co.uk/Russell-Hobbs-15198-Quick-2-Boil-Kettle/dp/B003DNSQPC

I see what you mean, it is part of a set. I bought one, in dark grey, and I am sure they sold one in black, from Wilkinsons. It was Quick Boil Kettle only, on a standard connector stand. TJ Hughes also stock them!

Hope that helps.

The thermostat is non adjustable and must be replaced. Unless under warranty still, it's cheaper to replace the kettle.

I think you would only solve this problem by cleaning the thermostat contacts, or replacing the thermostat which wouldn't be worthwhile as it's likely to be cheaper to buy a new kettle.
Besides this , just getting into the kettle needs special 3 tongue screwdriver and then a certain technique to open it up without damaging the plastic parts. Im'e afraid its a throw-away world now and its not good .

1. Check the continuity on the power switch
2. Check to see if any thermal cut-out is open circuit
3. Check to see if the element has gone open circuit.

Any open circuit indicates the part will require replacing. Given the cost of the kettle, if the element has gone open circuit it may be worth considering replacing the kettle itself.

It could mean that the warming element is defective; open.