Question about SanDisk Sansa e250 MP3 Player

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"Key Locked Sysytem Shutdown Message"

Hi, When I connect the USB cabel to my PC and the port to my MP3 player it keeps showning me the message "Key Locked Sysytem Shutdown Message". I have even tried by shifting the hold slide to the right but it shows the same. I am tired to trouble shooting. Is there problem with the device itself? Mohan

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Re: "Key Locked Sysytem Shutdown Message"

The switch on top of your sansa is set to the locked position (shows orange). switch it to the other position.

Posted on Apr 28, 2007

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Having gone over a month with no response to the latest query, I assume this is no longer a problem.

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When I power on I get this message "Key Locked System shutdown" That's all it does

on the top of the device is a lock/unlock switch. Simply switch it to the side that is not orange.

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My Zen Vision M Series has worked fine with my Dell Inspiron 1150 for about a year with no recognition problems. However, as of about a month ago my PC denies a connection with the Zen now. In many instances a windows message keeps appearing saying that the the usb ports cannot accomodate the connection between the two fast enough. I had minor problems with the usb ports, however, a simple reconnection resolved the problem. How can I get my computer (which is running XP) to recognize my MP3 player and might it really be a usb problem? Would appreciate any assistance mel4pat2000

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1 Answer

''Key LOCKED. System Shutdown.'' Problem

Disengage the hold/lock button on top of the player.

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Disable your AntiV and check to see if your USB ports are open and your firewalls.

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Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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you have to turn the lock off by moving the lock tab on the side of the mp3 player to the left.

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Battery Problem???

Ok it takes a while but heres the solution. Slide the hold button to ON and hold down the REC button.While still holding the REC button,connect the USB port and wait for your PC to find it. Once it has found it type this link in to download Firm Ware. It may take a while but it is worth the wait.Once it is downloaded to your player EJECT!!! the player before disconnecting the USB port.Now just wait for it to format yor player and it should be working good as new again. =)

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