Question about Office Equipment & Supplies
The system claims the yellow cartridge is empty and won't print color. The cartridge is full. I have replaced it several times to no avail... I tried various hardware reset techniques I found on the web (ususally for other HP model printers) but cannot get this error to clear. I suspect a clogged tube or malfunctioning ink level sensor but don't know how to troubleshoot or resolve.
Problem fix step by step:
1) Remove all ink cartridges, not just the affected cartridge. Close the doors and the access door.
2) Unplug printer without powering it down.
3) Plug in printer while holding down the # key and the number 6 key simultaneously. DO NOT RELEASE THEM! The printer will start up and then after a few seconds shut down.
4) Press the "On" button
5) Reinsert all ink cartridges.
6) Send me thank you notes. I spent hours on chat with HP support until we got the correct fix!
Posted on May 27, 2009
Remove the cartridges and cover the small windows on them with a small piece of duct tape to fit it(only on the window). Reinstall them and it will be fixed!
Posted on Mar 31, 2009
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Posted on Jan 02, 2017
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