I got a new internet company and therefore got a new modem and now i cannot re connect to the internet if i try to use my router. i went through all the steps with the software that came with it and still no luck.
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Re: i cant get my router to connect to the internet
If your ISP is DSL based, try the following:
Click Start > Run. Type in cmd. (For Vista users click start, and search for cmd. Make sure to right click and select Run as Administrator).
When a black box pops up on the screen, type in ipconfig and press enter. Look for the words Default Gateway. Next to it may be 192.168.0.1 or 192.168.1.1. Whichever it is, type in that into your address bar of your web browser. A dioloug box pops up. Leave the username field blank and type in admin for the password. Wheen the page opens, scroll down until you see Local IP Address. Change is to 192.168.2.1. Scroll down and click save settings. Once that is done, log in the page again. You should be connected to the itnernet now, being that your cables are wired correctly.
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att 2 wire is a Adsl Modem (Requires a telephone line jack to get the signals) but charter communication is a cable internet service (not DSL) , Requires a TV cable service for internet . These two jacks differs and there working differs .. Means : Att works with the username and password type of authentication but charter requires the MAC address of modem for authentication . Therefore for a cable internet 2wire 2701hg-b modem cant be used . But yes in case charters has username and password authentication and works with the telephone jack in house then its possible to use the same modem.
Either the router is not connected properly to the modem, or the modem is not set up properly. First, unplug the router from the modem and disconnect power to both of them. Make sure the modem is connected to its data source, in this case the telephone line. Make sure the company has authorized the modem and make sure it's connected to the phone socket they specified, if they did. You should plug a CAT-5(ethernet) cable between the LAN port on the modem and the WAN port on the router. Now power on the modem. Wait until the modem's lights indicate it has a connection. If the modem doesn't indicate a connection, call your ISP. It will probably be as simple as them sending a refresh signal to it. After the modem finds a connection, power on the router. Your internet service should now be working. If not, try plugging the computer's network cable directly into the LAN port on the modem. If that computer then has internet, your problem is with the router. If the computer still doesn't have internet, then the problem is either with the settings on the computer or there's still a problem with the modem/ISP
Does you norton program have a firewall included with the software? If so, your windows firewall was probably turned off automatically because having two firewalls running simultaniosly can cause a conflict between the two firewalls and therefore will not work correctly.If you have a firewall included with your norton software make sure it is turned on and leave your windows firewall off, other wise turn your windows firewall back on.
As far as your situation with the broadband modem, I have to ask: Is your Thomson hardware a broadband router (wireless/wired), or are you using an access point? (wireless/wired) If you are using a "router" there is no way to set it up to work with the modem the cable company provided you. However, if the Thomson modem hardware is an "access point" the only thing I can suggest is to follow these steps:
1) Pull the power cord out of the back of the modem that the cable company provided to you.
2) Next, plug in your Thomson router in to the ethernet port of the computer.
3) You are then going to configure that device. Start by going to the "network and Internet" section in your control panel. There should be a section in there where you can click that says "setup a new network connection" There should be an option to set up and "access point" and it will search for your hardware. If your hardware is found you will probablybe promped to input information about your router and once that's done it should set up successfully. If it isn't successful by some chance don't give up just yet! Go to step 4-
4) Shut down your computer.
5) next, switch the ethernet cable going from your Thomson hardware to the modem from the cable company.
6) You will then need a second ethernet cable to go from a second port of the Thompson hardware in to the ethernet port on your computer.
7) next, plug the power cord back in to the modem from the cable company and your Thompson hardware and start up your computer.
You should be able to get a wired internet connection if all goes well. If you have a wireless access point go ahead and set up a separate internet connection only this time choose "wireless" and choose your settings. I hope this helps. Feel free to contact me anytime if you have more questions. Happy Holidays!
so that means if you connect the computer to the modem, it works but not with the router. it seems that the router and the modem are not communicating with each other. When you connect the computer to the modem , check the IP address through the modem. If ti is private IP address then you will need to change the settigns on the router. Click Here for more info about networking
Contact your cable or dsl company and have them check to see if your modem is working correctly. If the modem goes up and down it will change the ip address and then your router will have to be restarted in order for you go get to the internet. If you want to rule out the router plug in a differnt one and if the problem persists I would say it is the modem.
HI! I will be more than glad to assist u in this concern..the reason why page cant be displayed bcoz the router and the modem wont talk to each other.. u are connect to the router but not to the internet..this are the possible solution.. .. if you
are using a cable modem from ur cable company provider- u need to do a
mac clone on the router u have to clone the mac address of ur computer.
normaly the mac of ur computer is the one register to your cable
company and on the setup page of the router just selct on the internet
setup, dhcp after clonning the mac address of your computer. u need to
connect ur computer directly to the router and then after doing the
process connect the router to the modem. if u are using a username and
password, u have to use the pppoe settings on the router, if ur isp set
a static ip , set it up to the router, to check the ip setting of your
isp.. connect the computer directly to the modem and check if u have
internet.. then click on start, run and type cmd,it will give u a dos
prompt and from there type ipconfig/all and it will show u the ip
address, subnetmask, default gateway, dns server.. I hope this will
solve ur concern..
YOU WILL NEED THE COMPATIBLE ROUTER FOR THE COMPANY YOU ARE WILL, THERE WILL BE BELKIN ROUTERS OUT THERE FOR ORANGE BUT YOU BEST TO GOOGLE IT ON THE NET OR CONTRACT THEM WHICH MODELS ARE COMPATIBLE AS EACH COMPANY HAS A CODE ON THE LINE.
Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc
Okay, well something is obviously wrong. This is how it should be connected. Internet to modem, then with an Ethernet cable, connect the modem to the router (jack1) then with another Ethernet cable, connect the router (jack2) to the computer. If you are still having problems, then contact your company to see if they could walk you through it, or if they needed to set things up. Also, where are you connecting your laptop from? Is it very far from the router? Perhaps your router's signal strength isn't great enough? (This would mean getting a new, more powerful router.)