Question about BenQ DC E520 Digital Camera

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System error 0009

Hi! My problem is the following. When I turn on my camera it shows the message System Error 0009. And after this the screen turns off but the optical zoom does not return to his off position. Could you please help me how to resolve this :-( Thanks in advance! Regards, Daniel

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  • Anonymous Nov 30, 2008

    I have the same problem

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  • 6,831 Answers

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Nov 21, 2010

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On the screen shows turn off and then turn on again and again-it does not turns on any way


Hi,

The Turn off and on again error message displays when there is an internal malfunction or a malfunction with the Lens. The error message normally displays with the issue with the Lens. Try the following steps to check if the issue can be resolved.
Try power resetting the Camera.
Turn off the Camera.
Remove the battery pack.
Press and hold the power button for 15 seconds.
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You can also try resetting the Camera back to factory default. To reset the Camera back to factory default, select the INITIALIZE option from the Setup 1 Menu of the Camera to OK. (Menu-->Setup-->Setup 1-->Initialize-->OK.)

This should resolve the issue. If the issue persists, service may be required.

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Error 99 is usually a lense error and gives the only real clue as to what is going on with your camera. You can try this simple fix which comes straight from Canon. Follow the steps to help isolate the issue. Note the fact that you are currently not getting the Error 99 is probably a good sign according to the troubleshoot.

To isolate the cause of the issue, we suggest that you do the following:
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3. Allow the camera to sit without power for approximately 20 minutes.
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Does the “ERR 99′ message appear? If so, then the CF card is the most likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:

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If the “ERR 99′ message only appears when one particular lens is
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Sytem error 10


Hi - I found this info on the Nikon Australia website:

"System Error" or "Lens Error" message in LCD monitor trnsp.gif Question My COOLPIX camera displays a "System Error" or "Lens Error" message. What should I do? trnsp.gif Answer Having a "System Error" or "Lens Error" message displayed on the camera's LCD monitor would generally indicate that your camera needs servicing. A System Error is a general error which can be caused by many things: lens problem, CF Card problem, general camera failure, etc. To troubleshoot, please try the following:
  1. Use the memory card that originally came with your camera (or a Nikon approved card).
  2. Remove and replace the battery.
On the other hand, a Lens Error generally means that an error has occured during the lens operation. To troubleshoot, please try the following:
  1. Turn off the camera.
  2. Remove and replace the battery.
  3. Turn on the camera.
If the above tips do not help, your camera must be sent to our Nikon Authorised Service Centres, there are no user serviceable parts in our Nikon COOLPIX cameras. We apologize for any inconvenience caused and we will do everything to repair your Nikon camera as quickly as possible. Click Here for our Nikon Authorised Service Centres details.


Sort of like a Windows Restart to reset the memory.

Hope this helps.

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Hi I found this info on the Nikon Australia website:

"System Error" or "Lens Error" message in LCD monitor trnsp.gif Question My COOLPIX camera displays a "System Error" or "Lens Error" message. What should I do? trnsp.gif Answer Having a "System Error" or "Lens Error" message displayed on the camera's LCD monitor would generally indicate that your camera needs servicing. A System Error is a general error which can be caused by many things: lens problem, CF Card problem, general camera failure, etc. To troubleshoot, please try the following:
  1. Use the memory card that originally came with your camera (or a Nikon approved card).
  2. Remove and replace the battery.
On the other hand, a Lens Error generally means that an error has occured during the lens operation. To troubleshoot, please try the following:
  1. Turn off the camera.
  2. Remove and replace the battery.
  3. Turn on the camera.
If the above tips do not help, your camera must be sent to our Nikon Authorised Service Centres, there are no user serviceable parts in our Nikon COOLPIX cameras. We apologize for any inconvenience caused and we will do everything to repair your Nikon camera as quickly as possible. Click Here for our Nikon Authorised Service Centres details.


Seems you may just have to remove and replace the battery - sort of like a Windows Restart to fix a computer problem! - this would reset your camera's memory.

Hope this helps.

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