I've only had it a few months, and I have loved it. However, I ran over a string that broke the belt. Eureka had given me two with this vacuum, so I just easily took it apart and replaced the belt. End of problem...for the time being. However, once I took it apart, I cleaned the inside and washed the filters and dried them. When I tried to put the screws back in, only two of them would securely stay in, and I'm not sure what happened to the other two. Since then, I replaced one of them and just left the other one out. But...now, the vacuum won't pick up the cat and dog hair like it used to do so easily. It even leaves bits of lit and dirt behind. I even unhooked the hose on the back because it looked clogged with dirt and debris. I cleaned that out. I also took out the cup that holds the dirt, but not much dirt was in there. A lot of the cat and dog hair had gotten caught up in the circular chamber above the cup, and I had to take a long, straight, flexible object to get it unlodged from the chamber. Still.....no great pickup! I want the old "service" back. I love the "no bags", no effort, sleek look, and easy take apart and service features. However....I don't know if I did something to cause it not to pickup like it used to, or not. Can you help me? I love my "Capture"!
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If it's been over 6 months replace the belt or belts. stretch belts lose elasticity soon after being installed which is why they should be replaced frequently. Your belt may still spin the brushroll but not fast enough to clean carpets properly. After a few months it will pick up some of the sandy gritty soils but will force some of it down into the carpet fibers. Eventually it will become so stretched. It will not pick up hair and lint.
In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.
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The problem is that you have is that hair,strings,etc has gotten wrapped around the beater bar of the vacuum and it is trying to slow down the motor but the motor will not slow down so the smell you smell is the belt burning up because it is slippling and creating smoke and smell
You will need to remove the beater bar from the bottom of the machine and clean the hair,strings,etc from around the bearings on each end of the beater bar.
Also check your filter bag, check the hose going to the vacuum if you have one for blockages, and once you have the beater bar off check your belt condition and look for blockages going to the bag.
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to me it sounds like a blockage?having worked on these machines for so long,when the motor runs high as you say then its under pressure im not convinced you have cleared the blockage take another look ,i use a old wire coathanger straightened out to push the rubbish out,if that fails,go out and buy yourself a new machine you derseve it and you will be surprised at what the new machine can do..adrian,,,,
I think you damaged the belt. I ran over a sock once and it made a grinding noise but still worked for several months after the incident. Finally, the belt broke off. I had it replaced and now it doesn't make that sound.
You will need to replace the belt. You should replace it every 3-6 months regardless, but if you ever notice it not picking up very well, it's usually because your belt is broken or stretched. The burning smell you're noticing is the belt melting because the mat wouldn't allow the brushroll to turn.
Depending on the model you will either have to remove two screws from the top of the hood and lift the hood off, or remove a few screws from the bottom and remove the baseplate.
All you'll have to do once it's open is to put the belt around the motor pulley, (the metal part sticking out of the motor,) and then around the brushroll, and pull the brushroll into its original position, ensuring that the belt isn't pinched.