Question about Eureka Capture Upright Vacuum Vacuum

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Not picking up anything as well as it used to.

I've only had it a few months, and I have loved it. However, I ran over a string that broke the belt. Eureka had given me two with this vacuum, so I just easily took it apart and replaced the belt. End of problem...for the time being. However, once I took it apart, I cleaned the inside and washed the filters and dried them. When I tried to put the screws back in, only two of them would securely stay in, and I'm not sure what happened to the other two. Since then, I replaced one of them and just left the other one out. But...now, the vacuum won't pick up the cat and dog hair like it used to do so easily. It even leaves bits of lit and dirt behind. I even unhooked the hose on the back because it looked clogged with dirt and debris. I cleaned that out. I also took out the cup that holds the dirt, but not much dirt was in there. A lot of the cat and dog hair had gotten caught up in the circular chamber above the cup, and I had to take a long, straight, flexible object to get it unlodged from the chamber. Still.....no great pickup! I want the old "service" back. I love the "no bags", no effort, sleek look, and easy take apart and service features. However....I don't know if I did something to cause it not to pickup like it used to, or not. Can you help me? I love my "Capture"!

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Try putting new filters in, and check the hose for blockages,

Iain

Posted on Dec 23, 2008

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Hi there,

I'm sorry to hear you're having difficulties with your DC08. If it's not picking up as well as usual, there may be a blockage in the machine, and the filter may need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=300&product=DC08-SY-STD

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

You should find this resolves the issue - however, if you'd like any further assistance, please call us free on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Kind regards,

Jack
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