Question about Brother IntelliFax-2820 Laser Fax

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My fax comes on when my phone rings

I hasve different numbers for my fax and my phone yet when my phone rings my fax comes on to take the call

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  • Anonymous Jan 28, 2009

    I have a Brother Intellifax 2820. I have lost the manual. How do I set up the fax machine to answer on a existing land line? I want the ability to use the same line for both voice and fax.

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You need to purchase a cross-over cable to use on your fax machine. This cable will change line 2 to line 1 for the fax so it will pick up the line when line 2 rings and not line 1.

If you want to use a regular cable you'll have to have someone rewire the jack in the wall to swap line 1 and line 2, then just plug the fax machine into this jack.

Posted on Jan 22, 2009

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My phone and fax machine are on the same phone line, but with different numbers. So when it is on F/T setting, when our phone rings, the fax picks up and starts beeping (not screaming) on the 4th ring -...


Two different numbers on the same line means you're paying for "distinctive ring" service. One pattern of ringing for one number and another pattern for the other number. Your fax's owner's manual has the instructions for training the machine to answer on the correct pattern. If the book has disappeared, download it from here:

http://www.brother-usa.com/manuals/default.aspx?PGID=2&R3ModelID=PPF770&ModelID=455#.UAb2zVLQfaI

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Set rings to answer
You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.
TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.
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Rings to Answer will display.
2. Press Start/Enter.
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Hello,

If your fax does not ring when you call the number then it is not properly connected to the phone line.
Try checking the connections on the fax and to the wall jack; make sure the phone cable is connected to the correct jack on the fax machine.

If this is all good and still no ringing, then you should try another telephone cable or try connecting the fax to another phone jack. The modems and jacks on fax machines rarely break down but if you have tried different wall jacks and different phone cables then you can finally assume that the fax machine is broken.

Thanks,

Pat

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You can download a copy of the manual here if you've misplaced yours. Just pick your product (fax machine) and model from the drop-down menus.

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