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This is a common problem in many brands, you have proved the AC voltage to the motor is fine, if there had a been an issue the voltage would have dropped while in operation causing a load on the power supply, since there was no change in the off/on stage it proves the motor is the problem and must be replaced to resolve the issue.
We see (and repair) this a lot. The problem is on the control panel, which
we regularly repair nationwide by mail for $39.95 postpaid in about a week or so.
This light failure often occurs when a bulb goes out and the filament
shorts, or when the bulbs are removed or installed without first
unplugging the oven from the power line. Either can cause such a
failure on the controller.
This can often also affect the exhaust fan, cooling fan, turntable, and/or inside light operation, too.
Details of our service are at
our Web site, along with a video showing how to remove a typical
over the range control panel assembly in under 5 minutes.
Feel free to contact me directly with your brand, full model number and symptoms.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
if this is the door glass, you could still safely use this, just remove all of the glass, so not to have cutting hazzard or bacteria nesting place. replacement would excede cost of microwave, if you could get one.plz rate-bozcro
My husdand broke our plate. Did you find one yet at a resonable price? If so email me at email@example.com and let me know how much you paid for it.If not you can call GE at 1-866-540-2797 and they will transfer you to the parts department and then you can order a new one. I just called ther but the parts department was closed. So call there M-F 8am-9pm.Good luck!